Fine Fettle is a multi-state cannabis company with operations across Connecticut, Massachusetts, and Rhode Island and plans for future expansion into Georgia and beyond. We are dedicated to providing customized service and a superior customer experience. We believe that we can truly make a difference in the lives of our customers, utilizing our expertise to educate them about the plant and provide them with the right products to enhance their health and wellbeing.
About the Role:
Fine Fettle is seeking an Assistant General Manager (AGM) for our dispensary to assist the General Manager (GM) in managing and running store operations. The AGM manages the various teams within the store in order to ensure efficient and accurate operations. AGM duties include supporting the GM with scheduling workflow, training store employees, improving store culture, and achieving the store's highest priority goals.
The ideal person for this role has experience managing teams and operations in fast-paced retail environments. Success in this role requires a combination of leadership and management skills, able to eagerly participate in day-to-day work alongside staff without losing sight of the store's most important goals. The most effective candidates in this role will be able to identify faults in store operations through operational and data analysis, and to effectuate change for continuous process improvement.
What You'll Do:
Assist GM to ensure that store operations are running smoothly and highest level store goals are being achieved
Manage team leads across the dispensary, including leadership in back-of-house, front-of-house, and sales floor
Ensure in coordination with Purchasing team that inventory purchasing and management in the store is being run efficiently and effectively
Oversee store activities to foster a strong culture and sustain a high level of team morale
Coordinate with GM to ensure that goals and key projects are achieved within budgetary constraints
Recruit and train store employees
Responsible in coordination with GM for the development of store staff, administrating performance evaluations and periodic reviews, authorizing promotions, and terminating employees as needed
Evaluate KPIs and store data to identify areas of improvement and accordingly effectuate changes to operations
Identify infrastructure, technical, or equipment repair needs in store on a regular basis
Develop in coordination with GM the store's strategic goals that drive high-level business outcomes, and ensure that operational activities are designed to further them
Delegate work to employees and manage in order to ensure it is being executed in an effective and timely manner
Skills/Qualifications:
High school diploma
3-5 years background in retail or business management
Experience leading and managing diverse customer-facing teams
Cannabis market experience preferred but not required
Strong leadership skills
Ability to manage effectively and foster self-managing teams
Ability to give and receive feedback
Ability to act quickly and effectively to resolve issues
Excellent problem-solving skills
Strong interpersonal skills
Strong organizational skills
Customer service skills
Strong planning skills
Project management ability
Strong verbal and written communication skills
High attention to detail
Strong data analysis skills
Ability to coach employees to enable work improvement and professional development
Working Conditions/Physical Demands:
Normal office/retail environment
May be exposed to extreme temperatures
Must be able to sit/stand for long periods of time
Must be able to lift 50 lbs without assistance
Frequent bending and moving from sitting to standing and reverse
Americans With Disabilities Statement:
Must be able to perform all essential functions of this position with reasonable accommodation. If you need accommodation during the application and/or hiring process, please reach out to our HR representative.
EEO Statement:
We are an Equal Opportunity Employer. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veterans' status, and will not be discriminated against on the basis of disability or any other applicable legally protected characteristic.