3+ years of experience working for an aerospace company
3+ years of customer service experience
Proficiency in Microsoft Office and customer relationship management (CRM) software
PURPOSE AND PRINCIPLE RESPONSIBILITIES
We are seeking an experienced Customer Service Representative to join our team who will be responsible for providing exceptional customer service to our clients. You will be required to maintain a positive relationship with clients, respond to inquiries, provide information about products and services, and assist with any issues or concerns that may arise. Additionally, you will work closely with our sales team to ensure that our customers receive the best possible service.
ESSENTIAL DUTIES
Act as the primary point of contact for clients, providing timely and accurate responses to inquiries, concerns, and requests for information
Work with clients to resolve any issues or problems they may encounter, escalating issues to the appropriate department as necessary
Maintain accurate and up-to-date records of all customer interactions, including communication history, issues, and resolutions
Collaborate with our sales team to ensure that our customers receive the best possible service
Stay up-to-date on industry regulations, compliance requirements, and changes in contract requirements
Proactively communicate with clients to identify opportunities for upselling and cross-selling products and services
Develop and maintain positive relationships with clients, focusing on building long-term partnerships and increasing customer loyalty