Responsibilities/Duties: • Partner with key stakeholders across the organization and support them by actively managing multiple projects simultaneously geared towards driving continuous improvement within their processes • Assist in identifying opportunities where efficiency gains can result in improving business metrics • Coach and train team members on lean principles through both classroom and on the job training • Foster and support the development of a continuous improvement culture • Develop and track KPIs for various processes and tasks • Develop standard operating procedures (SOPs) where they do not exist, and support as needed with updating SOPs when improvements are implemented and/or when process changes occur • Proactively communicate status of projects to stakeholders within the business to ensure all parties are engaged, and escalate when appropriate • Provide strategic operational insight as needed
Qualifications and Requirements • Must have Operations and Office Management experience • Excellent organizational skills • Strong verbal and written communication skills • Ability to work independently and proactively • Must be positive-minded, and self-motivated • Strong Computer Skills (typing, Microsoft Office, DropBox, and Case Management software) • 5 +years of project management experience • Spanish speak is a plus • Lean background is required