Great call center job opportunity in North Phoenix
Call Center Hours M-F 8am to 8pm, Sat/Sun 9am to 6pm. 2 consecutive days off provided and hybrid opportunity available after probabtionary period and meeting requirements of the position.
. This position will serve as an internal call center representative to contact new prospects, confirm their interest in our programs, confirm admissibility, collect additional information necessary to transfer the prospect to the appropriate resource to learn more about a future with our college. The ideal candidate is intrinsically motivated to help or assist people improve their current situation, proactive and driven to exceed goals, internally competitive, empathetic to others, while being conversational and drawn to personal engagement.
Responsibilities:
Contact inquiries via phone and verbally prequalify for admissibility and interest
Understand education program offerings, campus locations and admissibility standards
Work from activity queues in Dynamics CRM and document results
Meet daily, weekly and monthly contact attempt quotas
Other duties as assigned.
Education / Experience
High school diploma or GED
Bi-lingual (English/Spanish) skills a plus
Skills
Ability to work in a fast-paced environment where deadlines are essential
Ability to listen, react and establish rapport quickly
Self-motivated and action oriented
Ability to use good judgment, problem-solving and decision-making skills
Strong interpersonal communication skills both verbal and written
Ability to organize and provide clerical functions such as typing
Knowledge of personal computer software applications including Word and Excel
Abilities
Must be able to lift, carry, push, or pull up to 5 pounds or less 5% of the workday
Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday
Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday.
Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.