Call Center Supervisor
at Leeds Professional Resources
in
Fort Lauderdale,
Florida
Posted in Other 13 days ago.
Type: full-time
Job Description:
Responsibilities:
- Supervise a team of call center representatives to ensure high-quality customer service and sales performance
- Manage daily operations of the call center, including monitoring call volume, response times, and customer satisfaction metrics
- Coach and develop team members to improve their sales skills, customer service techniques, and overall performance
- Set performance goals and targets for the team and provide regular feedback and performance evaluations
- Handle escalated customer issues or complaints in a professional and timely manner
- Collaborate with other departments to ensure seamless communication and coordination between teams
- Analyze call center data and trends to identify areas for improvement and implement strategies to enhance efficiency and productivity
Requirements:
- Proven experience in a call center supervisory or management role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication skills, both verbal and written, with the ability to effectively communicate with customers and team members
- Ability to analyze data, identify trends, and make data-driven decisions to improve call center performance
- Sales experience is preferred, with a focus on achieving sales targets and driving revenue growth
- Multilingual abilities are a plus, particularly fluency in English and another language
- Strong customer service orientation with a passion for delivering exceptional service to customers