Are you interested in leading the transformation of cancer care through putting world-leading scientific data and knowledge in the hands of doctors and other members of the medical team? Do you have a passion for solutions that empower patients to take charge of their care and bring world-class solutions to winning the cancer battle? If so, join our growing team at VieCure, the company that promises to revolutionize the way cancer care is delivered.
We are now seeking an additional highly experienced, full time, motivatedSolutions Consultant BASED ON-SITE AT OUR CLIENTS PREMISES, to join our current team of talented and knowledgeable technical experts.The Solutions Consultant works closely with the leaders, physicians, nurses, medical and administrative staff of clinics actively using or transitioning to the VieCure platform. Responsible for configuration, testing, training, supporting, and implementing functional and technical aspects of the VieCure platform during new client implementations, you will be responsible for the ongoing support and education of existing VieCure clients. You will also support the Principal Consultant account owners in executing on the operational and strategic objectives of our customer to maximize the use of VieCure. Solutions Consultants assist the Client Support team in the effective receipt, triage, and disposition of new client tickets, and may be called upon to support active shifts on the customer support help line. This role also has a direct responsibility for building and delivering training content to support ongoing user education in both one-to-one and many-to-one settings.
While the Solutions Consultant will be primarily associated with a specific client site, the role can work across clients as business needs dictate.
Key Responsibilities
Essential job functions included but are not limited to the following:
the business through executing implementations, system configuration, end user training, maintenance, go-live and post launch support for new clinic locations.
closely with Principal Consultants and project leaders on all aspects of the project to meet project deadlines.
excellent customer service and strong communication skills to ensure the success of the software application. Understand the use cases and operational objectives of assigned clients and support them meeting those goals through use of the VieCure platform.
with other members of the client Information Systems staff, clinical and operational departments, and other internal personnel to accomplish the goals established for the customer.
ongoing client support for clinical application system modifications/configurations or upgrades and assist with deployment of system features.
as a primary resource for more than 1 application module.
new training/knowledge library content, modify existing content, and deliver one-to-one or one-to-many training as needed to advance the capabilities of the VieCure user base.
translate, and communicate business or clinical requirements into technical solutions for product enhancements or bug fixes, and offer best practices or recommended solutions.
miscellaneous job-related duties as assigned.
Must be able to travel to client sites as required.
Weekend travel may be necessary.
Education / Qualification
Bachelor's degrees or equivalent experience in Healthcare, Information Technology, or Project Management required
Management Professional (PMP) or qualified by experience is useful
Experience
Knowledge of project management concepts and methodology. Able to participate in project planning sessions.
Clinical background highly desired, i.e., nurse, lab tech, radiation therapist, medical assistant, etc.
Oncology Language / Terminology understanding including knowledge of clinical workflows in Radiation or Medical Oncology.
Experience in clinical implementation, end user training, and supporting oncology or hospital software systems.
Experience working with providers and other clinical and operational personnel within Oncology.
Ability to assess current state workflows. Plan and document future state workflows based on best practices.
Ability to work well in a team environment by accepting and offering constructive feedback, supporting team goals, and encouraging other team members.
Ability to multi-task, complete assigned tasks independently with little to no guidance with close attention to detail.
Ability to analyze and troubleshoot problems and offer solutions.
Working knowledge of PC hardware, network technology, Windows operating system.
Qualified candidates should have excellent verbal and written communication skills coupled with high social intelligence.
Excellent organization and time management skills.
Minimum of 3 years' experience in a Healthcare related field (Oncology and clinical experience preferred).
Available for travel as need for client engagements (up to 75% travel)
Live within travel distance to a major airport across the US
Come and join our Great Company with Great People and an Exceptional Mission!