Looking for something different? We ARE that something different at RPM Living. Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus......we show you the way to success.
The Position: Maintains, facilitates, and evaluates training programs within respective vertical (e.g. New Hire Exp, Sales, Maintenance); Partners with Learning Experience Designers and Performance to support the development and delivery of new training content.
*This role can be based out of Houston, Dallas, Austin, Phoenix, Atlanta or Palm Beach Gardens.
Responsibilities
Maintains, facilitates, and evaluates training programs within respective vertical (e.g. New Hire Exp, Sales, Maintenance); Partners with Learning Experience Designers and Performance to support the development and delivery of new training content.
Develops instructor-led trainings, job aids, microlearning videos, etc. to create skill badges (e.g. Multimeter Basics, Property Tours) and curriculum for respective vertical (e.g. New Hire Exp, Leasing, Maintenance).
Attends intake/discovery meetings with manager and subject matter experts as needed; works with designer to determine a scalable training solution.
Designs cross-training plans for all new content created to equip other Training team members, Performance, Ops, etc. to facilitate.
Supports change management and communication steps for roll-outs of new training and RPM initiatives (e.g. drafting emails, determine what corresponding resources are needed).
Executes cross-training plans (e.g. training Regional Managers how to facilitate a Dealing with Upset Residents course).
Provides on-site training support for transitions and new training program launches (e.g. RPM Academy implementations).
Facilitates instructor-led courses as needed, both virtually and on-site.
Continually audits content library to version control and ensure all items are up to date within LMS
Conducts small focus groups and spends time on-site to understand learning needs of our core audiences, and gather feedback on knowledge gaps from on-site partner teams like Performance
Leverages reporting tools to evaluate compliance and training effectiveness.
Travel: up to 30%
Qualifications
Experience facilitating maintenance training, technical skills, safety, and compliance.
Subject matter expertise in maintenance is preferred.
Experience in the multifamily housing industry preferred.
Employment with RPM Living is contingent upon successful completion of a background check and possessing a valid driver license.
RPM Living is an Equal Opportunity Employer.
Company Information
Join RPM Living and experience exceptional benefits designed to enhance your life. • Weekly pay for all associates working onsite at an apartment community • Comprehensive healthcare coverage available for all full-time, regular associates • Employer paid employee assistance, mental health, and wellness programs • Ancillary benefits including critical illness, hospital indemnity, and accident insurance • 401(k) with robust company match • Opportunities for progressional development career growth and role-based learning plans • Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG) • Paid time off plus floating holidays and volunteer days • Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.