Spun out of Stanford and MIT, Stellaromics is an innovative biotech startup founded in 2022 and located in Boston, MA. Our pioneering proprietary technology helps researchers and clinicians create comprehensive cellular maps enhancing our understanding of various diseases, with our flagship product STARmap and upcoming Plexa™ suite of products. We have a passionate management team and committed investors who believe in our patented technology and overall mission to profoundly advance biomedical research and accelerate the discovery of life-saving treatments.
Responsibilities:
Provide onsite customer training for Stellaromics products
Assist customers in designing and conducting experiments to initiate and validate the use of Stellaromics products in their laboratories
Assess customer experimental needs and provide technical and applications assistance on an ongoing basis
Deliver technical seminars to drive awareness and education about Stellaromics products
Manage key accounts and external collaborations
Strategize and collaborate with Sales and Marketing in engaging Key Opinion Leaders for Stellaromics collaborations and event presentations
Develop and implement key commercial processes to ensure delivery of world class technical support to Stellaromics customers
Keep current on scientific and industry knowledge to provide best-in-class support and service to customer base
Provide key feedback to internal marketing and technical teams on user adoption, challenges, and competitive activity in the field
Provide timely flow of business and technical updates to and from Stellaromics
Accurate and timely communication of customer feedback using Stellaromics complaint tracking system
Additional responsibilities may be assigned by management
Qualifications:
Advanced degree (MS or PhD) with minimum 5 years of relevant experience in Biochemistry, Molecular Biology, Genetics, or related field 3-5 years previous experience in a direct external customer support role, preferably in the Life Sciences industry
Hands-on experience with instrumentation, assays, and analysis software, preferably in the context of customer support and training
Team player who can effectively integrate internal and field-based activities across functions to support customer requirements
Must be a self-starter and able to learn new technology quickly
Effective time management skills required
Ability and willingness to travel 70% and a valid driving license
Outstanding communication and organizational skills
Ability to quickly assess requirements for addressing customer needs, and a 'can-do' solution oriented approach to problems
Experience with RNA-FISH or immunostaining/IHC a plus.
Compensation:
An attractive compensation and benefits package based on market pay data will be commensurate with candidate skills, qualifications, and experience.
If you are interested in becoming part of a growing team energized by limitless possibilities, please submit your resume for consideration. To learn more about Stellaromics and our technology, please visit our website at www.stellaromics.com. Stellaromics is an Equal Opportunity Employer striving to build an inclusive and diverse workplace culture.