Assist Management in achieving the stated branch goals that are in line with company policies and established procedures including, but not limited to, increasing company profit. Import Operations is responsible to coordinate and ensure the expeditious delivery of all Import, Air and Sea consignments to customers at prescribed quality standards using independent judgment and discretion to increase margin on each shipment.
Responsible for mani tasks:
Increasing Branch Profits
Utilize discretion and independent judgment to engage vendors to increase margin on each shipment.
Utilize discretion and independent judgment to ship goods using the most efficient, cost-effective route to increase margin on each shipment.
Discretion to engage vendors.
Management of vendors.
Negotiate rates with shipping vendors.
Employee profit and loss on each shipment will be analyzed.
Overall management of desk to maximize profit.
Coordination Operations of Imports, Air and Sea Departments
Monitor workflows and management of resources to ensure and verify timely and accurate accomplishment of operational processes.
Ensure speedy delivery of cargo.
Ensure compliance with all USA Customs and other governing bodies.
Ensure support documentation is available and correct.
Oversee pick up on behalf of the client/agent as required.
Ensure registration of shipments.
Ensure accurate completion of airway bills/bills of lading.
Report to customs when relevant.
Ensure FMC and ISF filings are done correctly and on time.
Financial and Accounting Outcomes
Invoicing and collection of freight, agency and disbursements from clients.
Resolve accounting issues related to forwarding cost/payment, overseas invoicing, free domicile, etc.
Approve credit notes, monitor cartage/waiting time costs.
Process air freight and sea freight debtors/creditors in an expeditious manner.
Supply support documentation & information of accounts on overdue payments in order to reduce impediments.
Client and Supplier Management
Review quotes and records rates to clients and prospective clients.
Deployment of information about all contracts with customers and suppliers to all parties.
Manage allocated customers using establishes tools (eg. Activity reports.)
Trace orders and ensure that information affecting arrival and dispatch is communicated to customers (internally & externally) or their agents.
React in a timely manner when reviewing discrepancies and keeps record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.
Stays informed with competitor activities and industry trends and attends industry related functions when required.
Required skills and qualifications:
High school graduate, some college preferred.
Has knowledge of related computer applications?
Familiarity with all freight forwarding procedures & departments.
Essentially two years of industry related experience required.
Strong customer services background
Can communicate clearly and concise to various levels of people.