Madison is currently seeking a Showroom Coordinator join our team. We are looking for someone with an upbeat attitude, who can roll-up their sleeves to help complete projects throughout the showroom and is incredibly organized. We want someone who is proactive, thorough, well-spoken, outgoing, and professional. Must be available to work on Sundays.
Essential Duty and responsibilities: • Greet each person who visits the showroom, and pairing customers with available appliance advisors and designers; • Partner with internal staff to make sure every client has a noticeably better experience; • Answering and directing telephone calls; • Taking and relaying messages; • Tracking daily customer traffic • Answering basic customer service and general inquiries, • Receive all incoming packages, mail, and additional deliveries; • Support office management duties and showroom operations • Manage office supply and inventory, furniture, and food/drink orders. • Partner with showroom & corporate marketing teams to execute and recap local market events • Assist with experiential projects and gifting as needed • Follow local events SOP and checklists to track plans, run of show, and event prep • Handle all local logistics (big and small) for events - including but not limited to service providers (catering, photography, rentals, floral, entertainment, a/v equipment, etc.) contracts, submit invoicing, payments, schedules, communication, follow up, invites, attendee lists, mailings, and more • Research new service providers for event projects as needed • Provide all necessary receipts, invoices, documentation to corporate marketing • Work with local event production resources and vendors as required • Travel within local markets to execute community/trade events and drive community engagement/awareness
Skills and Qualifications: • A minimum of 2 years' experience in a customer service-related field • Strong customer experience background & skills; • Professional appearance; • Outstanding attention to detail, organized, collaborative, and creative individual; • Excellent writing and communication skills; • Proficiency in software applications including Microsoft Word, Excel, and Outlook;
o Bonus if experience working with attendee invite management systems such as Event Farm, Eventbrite, Splash, etc. • Ability to multi-task while maintaining strong attention to detail; • Ability to take initiative, be proactive, and work independently; • Willingness to efficiently handle administrative tasks while simultaneously balancing customer interaction; • At least a high school diploma or equivalent; • Must be available to work Sundays.