Our client, a large hospital group, is seeking a Medical Call Center Rep to join their team out of Somerville, MA!
*** This is a 6-9 month contract that could extend or convert based on performance***
What You Will Be Doing
Responds to all telephone inquiries for patient information which may include handling confidential information.
Respond to requests from staff regarding department on-call schedules.
Handles answering service calls in an efficient and courteous manner using prescribed guidelines.
Escalates unusual or difficult problems with callers, telephones, pagers or answering services to the Supervisor.
What qualifications will make you successful?
High school diploma or equivalent.
Able to type 35 wpm and knowledge of popular MS Windows software applications.
Phone-based customer service and/or call center experience required; experience in a hospital or medical environment preferred.
Knowledge of medical terminology preferred.
A combination of education and experience may be substituted for requirements.
Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employee Accommodation policy. Applicants need to make their needs known in advance.