The General Manager provides leadership, direction, and support to a property operations team to facilitate the effective management of a large urban mixed-use development and deliver superior customer service while maximizing the value of the asset. He or she will work collaboratively to develop the long-term strategy, annual business plans, and operating budget.
Roles and Responsibilities:
People
Conduct bi-weekly meeting with all managers
Conduct new office and retail tenant orientations
Review and provide feedback on retail and office annual survey
Review residential survey results with all managers
Recruit and select talent for any open positions
Conduct semi-annual performance reviews for all direct reports
Review and approved performance reviews from Assistant General Manager and Service Manager
Implement and maintain associate retention initiatives
Leverage vendor partnerships
Product
Walk the property including lobbies, amenities, exterior of building, courtyard, hallways, made ready units, and parking garage to ensure highest possible curb appeal
Collaborate on capital improvements in parking garage with VPNE
Monthly review of property marketing initiatives
Prepare and implement annual marketing plan
Attend building out meetings of office and retail space
Conduct annual quarterly fire and life safety tests with Area Operations Manager
Manage interior landscaping and site wide holiday décor through landscaping vendor
Profit
Create annual budget and staffing plans including business plan, and capital improvement plan
Update 5-Year Capital improvement plan
Create, update, and maintain quarterly reforecast
Review and approve monthly financial statement variances
Approve all invoices
Approve all new and renewed contracts
Review and approve all vacation time and paid time off for all associates
Review and approve all incentive and bonus plans and payouts
Process
Develop and maintain all Standard Operating Procedures for managed areas
Review and execute new & renewal leases in Bluemoon
Produce and/or review all required reporting including weekly leasing report, CAM reconciliation report, real estate tax reconciliation report, monthly ARA operations report, monthly Samuel & Associates report, and quarterly goal setting and update
Attend and/or conduct all required meetings including weekly management team meeting, budget process meetings, weekly cadence meeting, monthly ARA Asset call, monthly Samuels & Associates financial statement meeting, monthly VPNE financial statement meeting, and monthly YieldStar call
Qualifications and Skills
College degree preferred.
A minimum of 10 years of experience in Property Management
A minimum of 4 years in a General Manager role within a property
Real Estate of business-related course of study preferred
Sales experience and or/ real estate leasing required
Property management and leasing experience is essential
Excellent communication, organizational, and leadership skills necessary
Experience with Yardi, MRI, YieldStar, and LevelOne is preferred
Ability to interpret, evaluate, and communicate detailed written or verbal instructions to other accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communication
Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility
Commitment to Diversity Equity and Inclusion:
We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.