Overview: We are looking for an experienced Product Owner with a background in the credit card business with knowledge in disputes (previous experience with Fiserv as a processor and/or Pega Smart Disputes).
The ideal candidate will play a crucial role in leading the product development and enhancement efforts, leveraging their expertise in Fiserv or Pega Smart Disputes to deliver innovative solutions.
Roles & Responsibilities:
Act as the primary liaison between business stakeholders and the development team, ensuring alignment of development efforts with business needs and objectives.
Lead the product vision, strategy, and roadmap for Fiserv as a processor or Pega Smart Disputes, driving the prioritization and delivery of features and enhancements.
Define and prioritize user stories, acceptance criteria, and feature requirements based on a deep understanding of the Fiserv or Pega Smart Disputes processing systems.
Collaborate with cross-functional teams, including development, quality assurance, and operations, to ensure successful delivery of product features and enhancements.
Conduct user acceptance testing (UAT) and feedback sessions to ensure that delivered features meet business expectations and requirements.
Provide subject matter expertise on Fiserv or Pega Smart Disputes processing systems, leveraging insights to guide product development and optimization.
Drive continuous improvement and innovation in the product, leveraging industry best practices and emerging technologies.
Maintain a deep understanding of the competitive landscape, market trends, and industry changes related to Fiserv or Pega Smart Disputes processing systems.
Provide guidance and support in change management efforts related to the implementation of new features or changes to existing features.
Collaborate with senior leadership to communicate product vision, progress, and impact on business outcomes.
You Are:
Bachelor's degree in business, finance, information technology, or a related field.
10+ years of proven experience as a Product Owner, Business Analyst, or similar role with a focus on Fiserv as a processor or Pega Smart Disputes.
Strong understanding of Fiserv processing systems or Pega Smart Disputes, including features, workflows, and configuration capabilities.
Experience in Agile methodologies, particularly as they relate to product development and enhancement.
Excellent communication and interpersonal skills to effectively collaborate with stakeholders, development teams, and senior leadership.
Analytical and problem-solving skills, with the ability to translate business needs into actionable product requirements.
Knowledge of change management principles and practices, particularly related to product development and implementation.
Ability to work independently, manage multiple priorities, and drive product initiatives to successful outcomes.
Certification in Agile methodologies, product ownership, or related areas is advantageous
We can offer you:
A highly competitive compensation and benefits package
A multinational organization with 48 offices in 19 countries and the possibility to work abroad
Laptop and a mobile phone
10 days of paid annual leave (plus sick leave and national holidays)
Maternity & Paternity leave plans
A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
Retirement savings plans
A higher education certification policy
Commuter benefits (varies by region)
Extensive training opportunities, focused on skills, substantive knowledge, and personal development
On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms
A flat and approachable organization
A truly diverse, fun-loving and global work culture
SYNECHRON'S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.