Posted in General Business 13 days ago.
Type: Full-Time
Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey relentlessly pursuing better outcomes for all.
Dont meet every single requirement? Here at Inspira Financial, we believe there is no perfect candidate and want to encourage applying even if all the requirements listed arent met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!
HOW YOU WILL SOAR:
This is a new role for Inspira Financial and will be part of the Enterprise Business Solutions (EBS) teams Business Operations division. The Sr. Director, Customer Experience is part of the Client Experience Institute (CXI) and is responsible for curating the end-to-end client by developing process maps, feedback loops, process improvement capabilities, and developing insights for the Business Councils, Technology and Product teams. In the role, the Senior Director of Inspiras CXI will lead all aspects of performance and outcomes aligned with one of three distinct capabilities within CXI.
First, the CXI is developing new means of gathering and analyzing qualitative and quantitative metrics related to our business process efficiency, effectiveness, and impact on client (client is a generic term that encompasses the different entities serves by Inspira, including but not limited to; members, participants, investors, Plan Sponsors, Advisors, Brokers, Wholesalers, and Institutional Partners).
Secondly, the CXI has established and advanced the organizations capabilities with Six Sigma and Lean methodologies. This includes the full DMAIC cycle: Define, Measure, Analyze, Improve, and Control. The CXI has a center of excellence supporting these capabilities that will continuously improve Inspiras ability to delight clients with simple, intuitive, and frictionless experiences that drive value.
Lastly, the CXI will be responsible for establishing rigorous process support capabilities that include rigorous process mapping, single source of truth process repositories and governance thereof, and a team of dedicated Business Analysts who partner with internal stakeholders to shape, scope, and contribute to ongoing and iterative process improvement cycle.
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