Unified Communications Associate Engineer at University of Wisconsin Hospitals and Clinics Authority in Madison, Wisconsin

Job Description:

Work Schedule :

This is a full-time position scheduled to typically work Monday through Friday, with core hours between 8:00 am to 5:00 pm plus an after-hours/weekend on-call rotation. This will be discussed during the interview process

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Join the #1 hospital in Wisconsin!

We are seeking a Unified Communications Associate Engineer to:

• Build, configure, and support the various unified communications solutions including IP telephony, voice mail, video conferencing, web conferencing, and instant messaging.
• Assist with the development of initiatives by working directly with clinical and operational personnel to implement services.
• Identify opportunities, provide recommendations and alternative methods to enhance the patient and family experience, and improve cost efficiencies, performance, and productivity.

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Education :

Minimum - Associate Degree in Healthcare, Information Technology, Business, or related field (2 years combination of relevant experience and education may be considered in lieu of degree).

Preferred - A bachelor's degree in Healthcare, Information Technology, Business, or a related field is strongly preferred.

Work Experience :

Minimum - Demonstrated success in troubleshooting to isolate and diagnose problems in technology

Preferred -

• One year of relevant experience in a Healthcare setting.
• Two years of relevant experience in IT, Business Operations, Project Management, Analytics, or Monitoring.

Licenses and Certifications :

Preferred - CCNA/CCNP or equivalent UC/Network Certification.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive, and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives, and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous, and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members, and veterans are strongly encouraged. EOE, including disability/veterans.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll, and many others.

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UW Hospital and Clinics benefits

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