*Full health / dental / vision (and gym membership if interested) provided at no cost to all Jupiter Employees)
Company Description:
Jupiter Payments, headquartered in Jupiter, Florida, is a payment processing company with over 50 years of combined leadership experience in the payments, payroll and point of sale industries. We take pride in offering state-of-the-art technology and cutting-edge programs tailored to meet the diverse needs of agents and business owners. Our comprehensive range of solutions spans various industries, including hospitality, retail, e-commerce, mobile payments, cash discount/surcharging, and traditional processing, ensuring we have the right solution for every client.
Role Description:
At Jupiter Payments, we are seeking a dedicated and customer-focused Partner Support Specialist to join our team. In this full-time on-site role, you will play a vital role in ensuring our partners, including merchants and sales agents, receive top-notch support and technical assistance. Your responsibilities will encompass a wide range of activities aimed at delivering exceptional service and maintaining strong relationships with our partners.
Key Responsibilities:
Partner Servicing:
Act as the primary point of contact for partner inquiries and concerns.
Address service-related questions and concerns promptly and professionally.
Escalate unresolved issues to the appropriate teams and ensure follow-up until resolution.
Foster and maintain positive, long-term relationships with partners by understanding their unique needs and requirements.
Collaboration with Internal Teams:
Collaborate closely with internal departments, including Sales, Marketing, and Operations, to ensure partners receive outstanding service.
Share valuable partner feedback and insights to contribute to service and product improvements.
Qualifications:
Previous experience in technical support and customer service in a B2B is a strong advantage.
Demonstrated patience and ability to remain composed while working through stressful situations.
Familiarity with Customer Relationship Management (CRM) software, helpdesk systems, and support ticketing systems is beneficial.
Proficiency in using Microsoft Office Tools is essential.
Effective team player with the ability to collaborate and contribute to a productive team environment.
If you are passionate about delivering exceptional service, have a knack (and temperament) for technical problem-solving, and are eager to build lasting career with a rapidly growing fintech company, we invite you to consider joining our team as a Support Specialist.