The supply chain change management lead manages the change associated with Digital projects/initiatives (More specifically serialization) and plays a key role in building change management capability within the supply chain US digital programs.
Scope
North American Supply chain
Willingness to travel across North America is required as needed to support the business effectively. This could include but is not limited to site visits and business/team meetings.
Measures
Business value delivery from improved change management
Successful delivery of change initiatives within area of responsibility
Major/Key Accountabilities
Assess the impacts of the change implementation across multiple dimensions including people, processes, systems, culture and organization
Design appropriate change management strategies and plans to reduce resistance, drive adoption and increase benefits realization
Implement the change management approach and plan
Support the design, development, delivery and management of communications and training
Develop measures and controls to help ensure successful implementation of changes
Assess business readiness for change and coach the supply chain to prepare for change
Coach managers and leaders on their role in delivering change successfully
Coach individuals to help them adapt to change
Conduct quality assurance reviews on in-flight change initiatives to assess change management delivery or diagnose issues
Build change management capability across project team within scope
Support continued adoption and improvement of the Brambles Change Framework
Challenges/Problem Solving
People - High collaboration
Process change - Waste nothing
Ambiguity and unknowns in the program - Be agile
Planning to ambitious deadlines
Complexity of program of works
Authority/ Decision Making
Ownership of Change Management deliverables for specific change initiatives
Key contacts
Internal/External
Serialized Project Leader
Operations Manager - New Products
Change management lead S+
Serialization Operations Project Manager
Engineering project managers S+
Global workstream and function leads S+
Plant operations
North American & global supply chain contacts
North America core S+ project team
Suppliers
Qualifications
Essential Qualifications
Change management
Desirable Qualifications
Behavioral Coaching certification or equivalent.
Project Management certification or equivalent.
Experience
Essential
3 years' experience of working at the heart of project or function change management, of which at least 1 year spent leading a change workstream or initiative
End-to-end experience of designing and delivering change and embedding into business as usual
Skills and Knowledge
A solid understanding of change management methodologies, tools and techniques and how to apply them effectively
Expertise in how people experience change at an individual level and the journeys that different people go on when experiencing change
Strong stakeholder management skills - can demonstrate evidence of developing and maintaining strong and effective relationships with internal stakeholders at all levels in an organization
Can facilitate the process of developing a change vision and strategy
Flexible and adaptable; able to work in ambiguous situations
Excellent coaching skills
Excellent communication skills, both written and verbal