As a Call Center Representative, you will be an important first point of contact in resolving customer questions and issues. The Call Center Representative will be someone the customer trusts to help them through their concerns. You will balance your calm demeanor with your quick thinking and analytical skills to identify and solve problems.
Matern Staffing is currently recruiting for a Call Center Representative at a public utility company in Fredericksburg, VA. The position is responsible for providing service to the customer base.
What You'll Do:
Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner
Make outbound customer calls to promote and sell a product or service
Develop and maintain sales material and current product knowledge
Research account status and identify account issues
Process disconnection and reconnection requests
Enroll customers and resolve enrollment issues
Provide price quotes to prospective customers
Initiate collection activity for past due accounts
What You'll Need:
Previous experience in an inbound/outbound call center environment
High school diploma or GED
Outstanding phone etiquette and polished written and verbal communication skills
Strong math aptitude
Strong Computer Skills
Ability to multitask in a fast paced environment
Ability to pass background requirements in criminal, credit, and drug screen
Calm demeanor when processing tough questions or issues
Bring strong quantitative, analytical, and problem skills to each workday
Ability to identify areas for process improvements
Salary: $20.00
About our client:
Our client is a member-owned utility that provides electric service to nearly 170,000 connections for member-owners from the Blue Ridge Mountains to the tidal waters of Chesapeake Bay. Their goal every day is to provide affordable and reliable electric service to our neighbors.
Matern Staffing is an Equal Opportunity Employer
Matern Staffing is a V3 (Virginia Values Veterans) certified organization