"Let goodness, fairness and most importantly, love prevail in business; profits will inevitably follow." - NK Chaudhary, founder
Jaipur Living is a socially conscious luxury brand with a passion for people, products, and design. A differentiated challenger brand, Jaipur Living is known for its beautiful rugs and textiles. Jaipur Living products can be found in the finest homes, and the company prides itself in providing only the highest quality products, a transparent and ethical supply chain, and a distinctively thoughtful customer experience, with personalized support and custom offerings.
Headquartered in a northwestern suburb of Atlanta, Jaipur Living designs, manufactures, and distributes rugs and other textiles through its extensive network of high-end interior designers and design firms, national retailers, and third-party ecommerce partners. The company continues to grow rapidly, experiencing double-digit annual growth every year for the past decade. This growth can be attributed to the care Jaipur Living puts not only in their customers, but their employees as well. Employees at Jaipur Living are encouraged to collaborate, think independently, and stretch the creative process to develop new ways of marketing and distributing their products around the world.
In August 2022, the company opened a new studio adjacent to its headquarters that, at over 17,000 square feet, functions as a communal space for design professionals to visit to experience Jaipur Living's products. The studio encapsules not only our beautiful product but also ways Jaipur makes lives beautiful through The Jaipur Rugs Foundation.
What we do for our team members:
Comprehensive Benefits: Company Paid Holidays, PTO, Parental Involvement Leave, Maturity/Paternity Leave, EAP, No Cost Employee Medical Plan, Vision, Dental, and Company Paid Life Insurance. We also include a match on retirement (401K/Roth).
Career Development: We're committed to providing growth for career development within the company, supporting our team members' aspirations with a well-defined succession plan that includes a variety of training and development opportunities.
Pet-Friendly Workplace: We welcome your furry friends! Our 'Bring Your Dogs to Work' policy creates a pet-friendly atmosphere, allowing our team members to enjoy the companionship of their dogs during the workday.
Wellness Support: Not only do we support an active lifestyle with our on-site basketball court and yoga studio, but we host quarterly mental health events to assist in creating a well-rounded work-life harmony for our team members.
Sustainability Efforts: Reuse, Renew, and Refresh by joining our Green Team! Responsible for harvesting from the organic community garden, donating goods to local pet shelters and schools, creating educational workshops, leading nature walks, and much more, they promote well-being through sustainable practices.
Learn more about our company story here: https://www.jaipurliving.com/the-jaipur-living-story
The Jaipur Rugs Foundation
Since 2004, the Jaipur Rugs Foundation has worked to improve the lives of rug-weaving artisans in India. This is done through training, skills development, and social interventions. By focusing on the ideas and solutions that create social value, the Foundation supports the dignity and heritage of these traditional artisans, believing that healthy and sustainable communities are key to the survival of traditional rug weaving. Jaipur Living has made ethical and socially conscious global citizenship the foundation of its business. Through social initiatives and the Jaipur Rugs Foundation, the company supports a supplier ecosystem without a middleman of more than 40,000 artisans in 700 villages across India by providing them with a livable wage, access to health care, leadership education, and opportunities for personal growth and development. Combining time-honored techniques and of-the-moment trends, every Jaipur Living product is as ethically and responsibly made as it is beautiful.
Learn more about the Jaipur Rugs Foundation here: https://www.jaipurrugs.org/
Overview
As a Deductions Analyst, you will play a crucial role in managing freight bills reconciliation & disputes, customer payment deductions and claims process with our key customers, ensuring accuracy, efficiency, and timely resolution. You will be responsible for handling sales intake calls, processing claims/deductions, conducting audits, and providing reporting and analytics to improve processes and mitigate future risks. Additionally, you will serve as the main point of contact internally, coordinating efforts between various departments to resolve penalties, disputes and payment deductions effectively.
Essential Duties & Responsibilities:
Sales Intake and Project Management:
Participate in larger key accounts calls, completing intake information.
Assist with project management for new customer rollouts, ensuring timelines & adherence for success.
Collaborate with stakeholders to determine customer needs on shipping requirements, customer-facing portals, fines, deductions, and rebuttal processes.
Audit and Process Development:
Develop and implement an audit process for all customer accounts on a monthly basis.
Conduct audits on current vendors to form efficient processes.
Ensure all key account orders are processed accurately and timely.
Processing Claims/Deductions:
Utilize portals for each account to review, dispute and track any claims or discrepancies.
Review customer information from accounting to address pricing issues, short shipments, cancellations, etc.
Handle protocols to resolve open claims with the main objective of removing charges or obtaining payment.
Reporting and Analytics:
Compile data from the claims process to identify trends and root causes.
Develop processes to minimize future exposure and streamline the claim process.
Generate reporting to automate information in ERP and portals and suggest action plans.
Additional Responsibilities:
Monitor and reconcile outbound freight charge bills, disputing where necessary, and implementing corrective actions.
File LTL claims and track carrier issues to support the Customer Support team.
Collaborate with the accounting team on retailer payment deductions, penalties, and claims.
Provide deduction trend reports and take action to improve deduction resolution cycles and reduce outstanding balances. Handle ad hoc projects to reduce incoming deductions and enable root cause analysis.
Skills & Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Analytical Skills: Ability to analyze data, identify trends, and draw meaningful insights to resolve deductions and discrepancies.
Attention to Detail: Thoroughness in reviewing and reconciling financial records to ensure accuracy and completeness.
Communication Skills: Effective communication to interact with various departments, customers, and vendors, both in writing and verbally.
Problem-Solving: Adept at identifying root causes of deductions and implementing effective solutions.
Organizational Skills: Ability to manage multiple tasks, follow through to completion and prioritize work efficiently, especially in a fast-paced environment.
Team Collaboration: Work well with cross-functional teams, including Operations, Finance, and Sales, to resolve issues and improve processes.
Customer Service: Address customer inquiries and concerns with a customer-centric approach.
Technical Proficiency: Familiarity with relevant software and tools used for financial analysis and deduction resolution. (Microsoft Office, Customer Portals, ERP/WMS)
Education: A bachelor's degree in Finance, Accounting, Business, or a related field is typically required. Some positions may require additional certifications or a master's degree.
Experience: 3 years or more of experience in a similar role, preferably in finance or accounting.
Physical Requirements:
Remaining in a seated position for long periods of time
Standing is to remain on one's feet in an upright position without moving about
The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by schedules breaks and/or lunch period
Entering text or data into a computer by means of a traditional keyboard
Expressing or exchanging ideas by means of the spoken work to impart oral information to clients and talent and convey detailed spoken instructions to other workers accurately and quickly
The ability to hear, understand, and distinguish speech and/or other sounds such as in person and telephone
Clarity of vision to see computer screens and workspace
Employment at Jaipur Living is contingent on the completion of a criminal background check and a drug screen, with the results being negative. Jaipur employees are subject to pre-employment, post-injury, post-accident, reasonable suspicion, and random testing for illegal drug usage. Management retains the discretion to add or change the duties of this position at any time.