Overall responsibility for a function or departments within the Special Assets Loan Administration Group
Manages all special assets to highest/best outcome (including resolution, refinance, reinstatement, forbearance, foreclosure, bankruptcy, loss mitigation, liquidation, etc.)
Manages team members to achieve such outcomes
Responsible for internal and external compliance within all areas of Special Asset Servicing
Establishes regular operational reporting that identifies gaps in attaining required service levels
Places controls and risk procedures in place to mitigate errors
Drives the development and analysis of data to identify trends and determine root cause servicing issues; utilizes data to facilitate process implement initiatives
Generates new ideas, recognizes the need for new or modified approaches; brings perspectives and approaches together to improve practices
Assures contractual client service standards are achieved or exceeded on a monthly basis
Manages all Default system and enhancements associated with mortgage-servicing platform
Oversees policy and procedure development and enhancement within Default
Responds to client issues as needed
Develops and prepares annual budgets and monitors monthly expenses; initiates controls to maintain expenses within budget
Facilitates long-term planning, plan creation, and execution based on changing business and market environment
Establishes business goals in partnership with senior management for overall function and departments
Measures and monitors key functional performance measures by department, to increase income, and improve service levels
Works with managers to develop and monitor individual and departmental goals and provides effective feedback and guidance on a regular basis; holds managers accountable for meeting established goals
Develops and maintains staff planning forecast to recruit, develop and retain a cohesive Default support structure that motivates and builds a superior Default team
Administers staff performance and leads effective performance management and professional talent development across all respective departments
Ensures all activities are in accordance with company and regulatory risk and compliance requirements
Appropriately assess risk when business decisions are made, including but not limited to compliance and operational risk.
Competencies/Skills
Progressive experience and significant exposure to all default areas of loan servicing including Collections, Loss Mitigation, Foreclosure, Bankruptcy, REO, Claims and Default Compliance
Strong analytical/financial analysis skills
Demonstrated success implementing technological solutions to improve productivity, increase customer service levels, or expand capacity
Strong leadership skills to inspire outstanding performance through collaboration
Strong customer service skills to effectively execute the strategic goals and mission of Cenlar, while demonstrating Key Success Factors
Strong attention to detail with the ability to stay organized and problem solve in a fast-paced environment
Ability to articulate issues, problem solve and analyze with creative and outside of the box thinking
Strong communication skills (written and verbal) with internal and external partners; ability to convey findings in a concise and comprehensive manner
Effective organization and time management skills
Capability to build trusting relationships internally and externally and elicit confidence by demonstrating reliability
Strong team player with the ability to work effectively in a cooperative and diverse environment
Capacity to analyze processes, support change and think operationally and strategically to achieve business goals
Advanced use of Microsoft Office Suite
Education and Experience
Bachelor's degree or equivalent experience
7+ years of experience in mortgage operations including loan administration, loan asset management, loss mitigation, mortgage servicing or mortgage banking
Accessibility:
At Archwest, we will make reasonable accommodations to enable individuals with disabilities to perform essential functions. Please just let us know by contacting us at careers@archwestcapital.com