Essential Duties & Responsibilities including but not limited to:
Timely verification and reconciliation of electronically received charge or remittance revenue transactions originating from a variety of charge capture and specialty driven computer systems and health insurers.
Assists customers with statement, bill and copay issues to ensure a high level of customer satisfaction
Works with all the LH hospitals, off sites practices, and departments (LHMC) throughout the organization to ensure the daily cash bag is balanced and everything is documented on cash sheet as appropriate
Working in a SBO (Single Billing Office), environment the SBO Cash Specialist will need to have knowledge in Hospital and Professional Billing in order to assist the customer on questions related to their bills and statements received from insurance companies.
Resolves unapplied cash, payment plans and cosmetic services • Resolves self pay credits and refunds to patient as necessary
Posting of self pay payments to the patient's account • Responsible for the disbursement and documentation of Petty cash for LHMC
Prepares and reconciles bank deposits • Monitors the Deposit tool to ensure timely deposits from off-sites • Investigates debits and credits for Finance department
Maintains appropriate audit results or achieves exemplary audit results. Meet productivity standards or consistently exceeds productivity standards.
Provides and promotes ideas geared toward process improvements within the Central Billing Office.
Assists the Cash Manager with the resolution of complex credits and self pay accounts Completes projects and research as assigned.
Organizational Requirements:
Maintain strict adherence to the Lahey Health Confidentiality policy. Incorporate Lahey Health Standards of Behavior and Guiding Principles into daily activities Comply with all Lahey Health Policies.
Comply with behavioral expectations of the department and Lahey Hospital and Medical Center. Maintain courteous and effective interactions with colleagues and patients.
Demonstrate an understanding of the job description, performance expectations, and competency assessment.
Demonstrate a commitment toward meeting and exceeding the needs of our internal and external customers and consistently adheres to Customer Service standards.
Participate in departmental and/or interdepartmental quality improvement activities. Participate in and successfully completes Mandatory Education. Perform all other duties as needed or directed to meet the needs of the department.
Minimum Qualifications:
Education: High School Diploma required, bachelor's degree preferred