We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The Customer Service Representative will be the first point of contact for our customers, providing excellent service and support. This role is crucial in ensuring a positive customer experience and building strong relationships with our clientele.
Things to consider before applying:
Must be at least 18 yrs of age
Must live in Houston, TX
Must NOT have any felon criminal record less than 7 yrs ago, misdemeanor is okay
Key Responsibilities:
Customer Interaction: Interact with customers via various channels (phone, email, chat, or in person) to provide information, resolve issues, and answer inquiries.
Problem Resolution: Address customer concerns, troubleshoot problems, and provide timely and effective solutions. Escalate issues to the appropriate department when necessary.
Product Knowledge: Develop a deep understanding of our products and services to provide accurate information and recommendations to customers.
Documentation: Maintain accurate and complete records of customer interactions, including inquiries, complaints, and resolutions.
Feedback Collection: Gather and relay customer feedback to the product development and marketing teams to help improve products and services.
Quality Assurance: Ensure all interactions adhere to company policies, quality standards, and compliance regulations.
Team Collaboration: Collaborate with cross-functional teams, including sales, marketing, and product development, to enhance the customer experience.
Requirements:
Proven customer service or related experience.
Excellent communication and interpersonal skills.
Ability to remain patient and composed in challenging situations.
Strong problem-solving skills and attention to detail.
Familiarity with customer service software and databases.
Adaptability and a willingness to learn and implement new processes.
Ability to work in a fast-paced, team-oriented environment.