Responsible for creating and conducting training for complete Accounts Receivable, admitting procedures, pre-bill protocols, physician billing, nursing home billing, and error codes.
Manage related expenditures in a fiscally responsible manner in accordance with the Company's budget.
Should have expertise in communication and ability to work closely with corporate office to ensure program compliance and employee satisfaction.
Travel as necessary.
Creates training materials and manuals for A/R, admitting procedures, pre-bill protocols, physician billing, nursing home billing, and error codes.
Conducts training sessions at Support Center and field sites.
Creates and conducts A/R and admitting procedure audits on a regular basis, as needed, to detect trends after Billing Exception Reports are generated.
Provides follow-up as needed to ensure satisfactory training.
Creates and conducts training including: Patient Menu, A/R, Report Menu, Billing, Masters, Histories, Unify, Extensions and Appendix Items.
Maintains current compliance standards in all training materials and sessions.
Establishes and maintains positive working relationships.
Maintains the confidentiality of patient/client and agency information at all times.
Participates in staff meetings, department meetings, team meetings, briefings, in-services, committees and other related activities as needed.
Assures for compliance with local, state and federal laws, Medicare regulations, and established company policies and procedures.
Meets or exceeds delivery of Company Service Standards in a consistent fashion.
Conducts all business activities in a professional and ethical manner.
Abides by and demonstrates the company Mission - Vision - Values through both behavior and job performance on a day-to-day basis.
Required Experience/Skills:
High school diploma or equivalent.
Two years healthcare billing/collections experience, knowledge of Medicare, Medicaid and commercial insurance, with expertise in at least one of those areas.
Excellent customer service skills.
Familiar with revenue cycle at the intermediate to advanced level, preferably including up-front/registration and back-end A/R features.
Knowledge of admitting and A/R procedures.
Proficient in basic PC skills.
Microsoft Word and Excel preferred.
Ability to train.
Ability to travel.
Interpersonal skills that promote interdisciplinary collaboration and effective communication.
Compliance with accepted professional standards and practices.
Demonstrate excellent observation and communication skills.
Self-directed with the ability to work with little supervision