eCommerce Business Manager, Technology Operations Item Page & Content
Locations: Hoboken NJ, Bentonville AR, San Bruno CA
Do you want to help lead the way in redefining how customers shop online? Join the Walmart eCommerce Item Experience team! Our team's mission is to build exciting shopping experiences that attract attention and connect with customers. As a Business Manager, Technology Operations Item Page & Content, you will play a pivotal role at the heart of the Item Experience.
An eCommerce Business Manager on the Item Experience team will be responsible for merchandise presentation online. This position will be focused on content and rich media elements of the product detail page. This role will work with many internal and external partners like merchant teams, suppliers, and content service providers to ensure a rich, engaging shopping experience on our item page. This role will study performance analytics, market trends, competitor experiences, and customer insights to explore ways we can improve or add to our item page (product details page) content and experience.
You'll sweep us off our feet if:
You understand how customers shop online. You have a strong customer-centric perspective and champion the needs of customers and stakeholders.
You love digital experiences and get excited about great visual presentation and content.
You are Intellectually curious, technically savvy, detail oriented, entrepreneurial mindset, willing to take on a challenge.
You leverage data and insights to make informed decisions with the ability to translate analysis and insights into actions.
You build trust quickly and can lead by influence, creating impact through partnership as well as ownership.
Proactive problem solver who operates effectively and independently as well as in a team environment, even in areas of uncertainty and ambiguity
You understand what it means to "own a project". Passionate and attentive self-starters, great communicators, amazing follow-through
Strong written and verbal communication and presentation skills; comfortable presenting to internal executive stakeholders and cross functional business partners
What you'll do:
Monitor item page and content performance through analysis of key metrics. Monitor operational performance metrics and web analytics to analyze and report out on item page content quality, insights, and opportunities - weekly, monthly and quarterly.
Drive execution of multiple projects and initiatives by identifying customer and operational needs and developing and communicating plans and priorities. Delivering key cross-functional projects that span across multiple teams within the organization. Collaborating daily with cross-functional team members including Catalog, Marketing, SEO, Design, Product, and more.
Ensuring business & cross-functional partner needs are met by evaluating ongoing effectiveness of current plans, programs, and initiatives; consulting with 4iTB (four in the box) partners, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving overall item page and content experience.
Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by way of training and providing direction to others in their use and application and ensuring compliance and utilizing and supporting the Open-Door Policy
Operating with excellence - You'll lead key operational processes on the team from weekly and monthly business reviews to management of the issues and ideas intake process. You'll land the fundamentals and create and help scale best-in-class efficient workflows and processes.
Approximately 0-15% opportunity to travel per month
Minimum Qualifications
Bachelor's degree in Business Administration, Engineering, Operations, or related field and 2 years' experience in content, eCommerce experience, tech operations, project management, or related area OR 4 years' experience in content, eCommerce experience, tech operations, project management, or related area
Additional Preferred Qualifications
Experience with Content Creation and Content Service Providers a plus
Strategy, marketing, consulting, or account management experience a plus
Prior eCommerce or retail experience a plus
Master's degree in Business Administration, Economics, or related field
Prior research and project management experience a plus
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.
Who WeAre
Join Walmart and your work could help over 275million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life.careers.walmart.com