ATI is seeking Customer Service Specialists to join their partner in Overland Park, KS --
Compensation Details: $23/hr
Office Location: Overland Park, KS
Onsite/Hybrid/Remote: Hybrid, Monday and Friday WFH & Tues/Wed/Thurs in Office
Responsibilities:
Make outbound calls daily to assigned accounts with a customer service mindset
Monitor all assigned accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging
Research accounts in Microsoft Dynamics GP to verify credits and debits make are accurately post against supporting documents showing timely reflect within company guidelines
Conduct research in Microsoft Dynamics GP to satisfy customer inquiries
Provide invoices and other necessary documentation to customers
Escalate disputes timely to our Dispute Resolutions team and then follow-up with the customer once resolution is determined
Process phone payments for customer accounts
Prepare and send aging reports on-time to assigned accounts
Maintain financial security by adhering to internal accounting controls
Work across multiple internal teams including Collections and Dispute Resolutions and Accounts Receivable to resolve issues and drive customer satisfactio
Other duties as assigned
Required Skills and Competencies:
Ability to communicate effectively with customers, including C-Level executives both on the phone and in writing
Strong communication skills, including active listening and clear articulation
Customer service mindset with the ability to solve problems, alleviate conflicts, and escalate tactfully
Strong attention to detail with a focus on accuracy
Self- motivated with excellent time management and organizational skills
Ability to work in a metrics driven environment
Ability to work cooperatively with others within a team environment
Computer skills, including strong working knowledge of Microsoft Excel