Actual job title: Reasonable Accommodation Intake Representative
Position will start remotely, but candidates need to be local to Cumberland, RI
Work schedule Monday- Friday 8-4:30 or 8:30-5:00
Interviews will be requested for select candidates • The Reasonable Accommodation Partner is responsible for engaging in the interactive process with colleagues, applicants and leaders when a colleague or applicant requests a workplace accommodation to enjoy the benefits and privileges of employment, perform the essential functions of the position due to a disability, or for a sincerely held religious belief. • The Reasonable Accommodation Partner recommends solutions to support requests for accommodation and they will manage the dialogue between the requestor and business leader, ensuring confidentiality in the process. • The Reasonable Accommodation Partner tracks and follows all assigned cases to closure. The ideal candidate will be able to engage the colleague and the business in discussions over the requested and potential solutions. This role requires critical thinking, outside the box solutions, and the ability to resolve concerns around accommodations in a timely manner while engaging the Health values of Caring, Collaboration, Innovation, Accountability, and Integrity.
Responsibilities: • Responsible for a wide range of activities related to reasonable accommodations including but not limited to, providing advice, counsel and support for interpretation, application and compliance of the ADA, applicable State, Federal laws and company policies. • Responsible for leading and engaging in the interactive process with colleagues, applicants, leaders, and Human Resources when a colleague or applicant requests a workplace accommodation to perform the essential functions or to enjoy the benefits and privileges of employment due to a disability, pregnancy/pregnancy related condition, or sincerely held religious belief. • Recommend solutions and influence leaders to consider the accommodation request with an open mind to continue meeting business needs. The Reasonable Accommodation Partner manages all assigned cases to closure, handling each case on its unique facts and circumstances. • Provide insights, observations and support for reporting and metrics with Reasonable Accommodations cases. Identify trends, observations and shares with business leaders, Human Resources, Legal and other relevant clients. • Engage as a solid partner with Legal on resolving complex Reasonable Accommodation requests. • Engage as a subject matter expert on reasonable accommodations with casework handled by other Advice & Counsel colleagues and the Leave of Absence team. • Provide input for process improvement in team efficiency, effectiveness and process - improving the overall client experience - including identifying education /training opportunities for leaders, employees and Human Resources.
Experience: • Minimum (Required) Qualifications: • Licensed pharmacy technician in California. • Pharmacy order entry experience • Long term care pharmacy experience • Strong interpersonal skills and well-developed verbal and written communication skills. • Ability to work independently, meet deadlines and be flexible. • Good math and analytical skills • Ability to interpret information • Ability to maintain composure on phone when handling customer calls • Ability to read, write, speak and understand English • Excellent organization skills and detail oriented • Minimum of six months to one year customer service experience Previous experience as a pharmacy technician and/or medical records/data entry technician. • ADA experience 2+ years of experience in employee relations and/or human resources
Education:
High school / GED required
Skills:
ADA, Human resources
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.