This is a great opportunity for someone looking for a position that would allow for autonomy and increased responsibility over time. We care about our members, and you are able to interact with them daily and be the face of the organization, interacting with C-Suite executives and leaders from business across the country. The Member Engagement Coordinator provides administrative support to our team, and services our members with remarkable customer service.
Responsibilities of the Member Engagement Coordinator:
Develops a thorough knowledge and understanding of our membership
Data management in the association CRM including data entry, reporting, and other duties
Provides general administrative support for the department, such as managing list serves, committee lists, coordination of billing and invoices, preparing and sending letters, etc.
Researches and responds to member requests
General member support / customer service including answering questions, requests, and concerns
Assists with marketing initiatives by setting up blast emails, writing marketing text and sending blast emails
Monitors press to provide relevant stories to staff internally
Qualifications of the Member Engagement Coordinator:
Bachelor's degree from a 4-year college or university
One to two years+ of practical experience in customer service and administration
Previous experience interacting with C-suite executives and directors
Very strong attention to detail and attentiveness
Ability to follow instructions and work independently to carry out assigned duties
Ability to organize and handle a variety of tasks
In-depth knowledge of Microsoft Office applications including Microsoft Word, PowerPoint, Excel, and Access
Excellent verbal and written communication skills
Shows initiative and excellent attention to detail
Strong ability to analyze and report on survey data
Ability for light travel to conferences and meetings