Search Solution Group is seeking a Customer Service Representative for our client, a global material solutions company that specializes in mining, processing, and selling industrial minerals worldwide. Located in Bakersville, NC, this role is essential for ensuring excellent customer service by managing order processing, compliance documentation, and logistics activities effectively while adhering to local regulations.
Key Responsibilities:
Organize the receipt and processing of customer orders to meet specified requirements.
Provide commercial support to customers and sales managers, handling offers, and ensuring efficient information flow.
Manage onsite logistics activities, ensuring smooth operation and compliance with standards.
Handle external complaints, ensuring they are processed correctly and resolved promptly.
Maintain accurate records and documentation to support customer service activities and compliance.
Requirements include:
Education: Bachelor's degree in Logistics, Business Administration, Transportation, or another relevant field is preferred.
Experience: Prior experience in customer service or logistics within an international environment is advantageous.
Skills: Strong organizational skills and proficiency in the Microsoft Office Suite, particularly Excel and Outlook.
Certifications: Not specified.
Knowledge: Familiarity with SAP and logistics or customer service processes is a plus.
Key Competencies: Effective communication, problem-solving abilities, attention to detail, and the capability to work under pressure in a fast-paced environment. Multilingual capabilities are an asset.
Additional Information:
This position is based in Bakersville, NC, and may involve interaction with global clients which could occasionally require flexibility in working hours to accommodate different time zones. The role is integral to the company's operations, ensuring that client relationships are maintained and regulatory compliance is upheld. Benefits, salary range, and other perks will be competitive and aligned with industry standards.
How to Apply:
To apply for this position, please click the "Apply" button at the top right of your screen. Alternatively, you can email your application to info@ssgresume.com. Please ensure to include your resume and any other relevant documents or information that showcase your qualifications and suitability for the role. We appreciate your interest in joining our team and look forward to reviewing your application.
Company Overview:
Industry: Global Material Solutions
Location: Bakersville, NC
Equal Opportunity Employer Statement:
Search Solution Group is an Equal Opportunity Employer committed to fostering an inclusive workplace where diversity is valued and respected. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status in our hiring process or employment practices. We believe that a diverse workforce brings unique perspectives and strengths, driving innovation and growth. All employment decisions are based on qualifications, merit, and business needs. We welcome applicants from all backgrounds to apply and contribute to our team.
Disclaimer:
Please note that the job description provided is not exhaustive and is subject to change. Additional duties may be assigned as needed to meet the evolving needs of the organization and to ensure the successful completion of projects and objectives.