LHH is currently partnering with a Law Firm in the Richmond, VA area looking to bring on several Customer service representatives. This is a temporary role with the opportunity to convert to a permanent employee. This position requires candidates to be local to Richmond, VA and will be a hybrid schedule. Prior call center experience within professional services is required for this role. The hourly pay rate for the position is $21hr. Please note this will be a non-scripted call center environment. This position involves handling inbound and outbound calls in a non-scripted, professional call center setting, providing white-glove service to our clients.
Responsibilities:
Call Handling: Manage inbound and outbound calls in a professional manner, requiring a complex review of documents and research to provide accurate and timely information. Follow up with customers to ensure they received all the information needed
Document Review: Review documents to provide correct information to callers. Review document submissions for completeness, ensuring all necessary information is obtained and recorded accurately.
Database Management: Record detailed notes in the database, maintaining accurate and up-to-date customer records.
Customer Service Excellence: Provide a white-glove experience to customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Requirements and Qualifications:
Adherence to Work Schedule: Monday-Friday 8:30-5 for training
2 shifts are available: Early shift (7:30 - 4:00) and Evening shift (12 - 8:30)
Call Center Experience: Prior experience in a non-scripted call center is required, preferably in the professional services industry (finance, banking, legal etc.)
Document Review Skills: Ability to conduct complex document reviews and research to provide accurate information.
Dependability: Must be reliable and punctual, with a strong work ethic.
Communication Skills: Excellent written and verbal communication skills, with the ability to convey information clearly and professionally.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.