Administer claims in a timely manner to meet department productivity and quality goals. Provide support for claims management. Must speak French!
Essential Duties and Responsibilities • Administer claims by interpreting policy coverages, terms, and conditions on various types of service contracts and limited warranties. • Proactively pursue information necessary to complete the claims calculations and documentation. • Document all claims information accurately to reflect actual claim circumstances and other information important to the claim's outcome. • Negotiate claim authorizations with repair facilities using judgment to determine when to sublet the repairs to our national service providers. • Analyze and investigate supporting documentation supplied by repair facility and/or claimant. • Authorize claims within the $1,500 limit. Then request supervisor, lead or level 2 approvals when appropriate. • Communicate with vendors/service providers to order parts, ship parts or schedule repairs. • Order inspections with independent inspectors. • Follow up on inspections in a quick time frame. • Keep current on state specific contract limitations and restrictions. • Refer any deviations of contracts to supervisors or lead. • Make custom address changes as required. • Exhibit flexibility for supervisor change each year to learn a more rounded perspective of the department and duties. • Work in a team environment, assisting team members with completion of job duties as needed. • Navigate all aspects of Microsoft Office (Outlook, Word, Excel)
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Qualifications:
Education
High School diploma or equivalent
Experience
Two years' customer service experience required. Automotive knowledge is preferred but not required.
Special Qualifications
Position requires analytical, mathematics, computer, negotiation, keyboarding, and customer service skills. The person must be detail-oriented with the ability to multi-task.
Training/Orientation Period
Two weeks to be on the phone, with ongoing training and observation from supervisor. Training provided will include but not be limited to waiver addendum coverage, forms, suspense and claims procedures, auditing claims for payment, and telephone procedures.