The Quality Officer will be responsible for ensuring that our operations consistently meet the highest standards of quality, safety, and compliance.
Key Responsibilities:
Develop, implement, and maintain quality management systems to ensure compliance with industry standards, regulations, and customer requirements.
Conduct regular audits and inspections of equipment, facilities, and processes to identify areas for improvement and ensure adherence to quality and safety protocols.
Analyze data and performance metrics to identify trends, root causes of quality issues, and opportunities for process optimization.
Collaborate with cross-functional teams to develop and implement corrective and preventive actions to address quality issues and drive continuous improvement.
Provide training and guidance to employees on quality standards, procedures, and best practices.
Serve as a liaison between internal departments and external stakeholders to address quality-related concerns and ensure alignment with customer expectations.
Monitor and evaluate supplier performance to ensure the delivery of high-quality materials and services.
Investigate customer complaints and non-conformances, and implement effective resolution and preventive measures.
Stay abreast of industry trends, regulatory updates, and best practices to enhance the company's quality management processes and systems.
Prepare and present reports to management on quality performance, trends, and improvement initiatives.
Qualifications:
Bachelor's degree in Quality Management, Engineering, Business Administration, or a related field.
Minimum of 3-5 years of experience in a quality assurance or quality control role, preferably in the transportation or logistics industry.
Strong understanding of quality management principles, standards, and methodologies (e.g., ISO 9001, TQM, Six Sigma).
Proficiency in data analysis and statistical tools for quality improvement (e.g., Pareto analysis, root cause analysis, statistical process control).
Excellent communication skills, with the ability to effectively interact with employees at all levels of the organization and external stakeholders.
Proven ability to lead cross-functional teams and drive continuous improvement initiatives.
Detail-oriented with strong problem-solving skills and a commitment to accuracy and thoroughness.
Knowledge of regulatory requirements and compliance standards applicable to the transportation industry (e.g., DOT regulations, HAZMAT safety standards) is preferred.
Certified Quality Auditor (CQA), Certified Quality Engineer (CQE), or similar certifications are a plus.