Grow your career on a team that strives to enhance the employee experience at all levels. By joining our team, you'll be a part of a caring community that provides great benefits and resources to our employees, all while thriving in a dynamic environment.
Director, Ecommerce Fulfillment - Onsite: Any of our 7 Plant/Distribution Center locations
Who Are We?
At Ashley, we're more than a business...we're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It's the reason we're always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.
Ready to grow? You've come to the right place. Ashley Furniture has a "Growth Mindset", and once you join our team, you'll learn from the best in the business
What Will You Do?
The Director of Ecommerce Fulfillment is responsible for leading all aspects of the Ecommerce fulfillment process, from order receipt to delivery to customer. This position will also play a key role in developing and implementing strategies and lead a team to continuously improve our fulfillment processes, reduce costs, and exceed customer expectations. This position will initially own and guide all Ecommerce processes, but quickly build a team to support the future growth of the Ecommerce division.
Primary Responsibilities
Lead all aspects of the ecommerce fulfillment process, from order receipt to delivery to customer.
Ensure that products are picked, packed, shipped, and delivered to our customers accurately, efficiently, and on time.
Develop and implement strategies to optimize warehouse operations for efficiency and accuracy.
Lead all efforts to incorporate dramatically increasing new business volume.
Lead efforts to define, recommend, cost justify and acquire automation solutions.
Develop and implement fulfillment strategies that improve speed and improve service to the customer.
Plan labor and transportation volume as seasonality changes due to promotions and seasonality.
Oversee auditing of ecommerce carrier spend.
Oversee auditing invoice compliance across all The Ashley Companies ecommerce accounts.
Stay up to date on the latest industry trends and technologies in ecommerce fulfillment and lead strategies to implement.
Lead efforts to validate and approve all parcel related invoices
Lead cross-functional teams with a goal of improving performance and reducing cost.
Manage warehouse staff, including hiring, training, and performance management.
Implement and maintain best practices for inventory management and control.
Lead and define the development of key performance indicators (KPIs) and identify and implement opportunities for continuous improvement.
Develop and maintain strong relationships with carriers and logistics providers.
Lead negotiations with carriers and logistics providers.
Ensure adherence to all safety regulations and procedures.
Develop and manage the ecommerce fulfillment budget.
Frequent travel in the first 3 months. Moderate travel afterwards
Job Qualifications
10 years of experience in business processes/program management/fulfillment operations preferred
Bachelor's degree in business related field or equivalent work experience required (examples include Engineering, Supply Chain Management, Logistics, ext.). MBA or related master's degree in business related field preferred
Flexible and willing to work extended hours when necessary
Proven track record of successfully implementing and managing operational improvements
Understanding of warehouse management systems (WMS) and inventory control processes
Strong attention to detail
Excellent verbal, written and interpersonal communication skills
Effective time management and organizational skills
Work independently as well as in a team environment
Document management system
Analytical and problem solving skills
Maintain confidentiality
Working knowledge of Continuous Improvement
Handle multiple projects simultaneously within established time constraints
Proficient computer skills, including experience with Microsoft Office Suite, internet
Perform under strong demands in a fast-paced environment
Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
Apply today to find your home at Ashley!
Profit sharing is available to eligible employees; this discretionary program is dependent on the profitability of the company.
Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which includes Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), Paid Holidays, Paid Vacation. Benefits may vary based on position and location, so we encourage you to speak with the recruiting team during the interview process.
Our Core Values:
Honesty & Integrity
Passion, Drive, Discipline
Continuous Improvement/Operational Excellence
Dirty Fingernail
Growth Focused
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:
This company values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit and business need.