*Email CV and cover letter to careers@calledelmar.us*
Applications will NOT be reviewed through linkedin!
STUDIO MANAGER
Calle Del Mar is looking for a thoughtful, committed, and warm individual to support our LA based team -
someone who will serve as a reliable, operational foundation for our small but ambitious company, providing a calm and positive influence in creating team harmony. This job will require flexibility and ability to juggle different tasks, details and deadlines, as well as continuously adapting and improving organizational systems to optimize efficiency. Candidate must be extremely organized, proactive, and collaborative - an efficient multitasker and problem solver with a strong attention to detail. Candidate must have strong verbal and written communication skills, with a knack for customer service and administrative or operations experience. This roll will entail a series of tasks, listed below and serve as a reliable foundation for our team.
RESPONSIBILITIES
- Create & Implement Standard operating practices & systems that enhance productivity of overall team.
- Oversee order fulfillment for both DTC and Wholesale Sales Channels, including paperwork, pick tickets etc... Communicate and manage daily relationship with 3PL warehouse to make sure all orders are shipped to meet brand standards and quality.
- Manage and maintain all inventory in coordination with warehouse
- Weekly Website Maintenance including quality control and product uploads.
- Manage customer service inquiries on a daily basis including exchanges & returns, reporting to Client Relations team on special circumstance orders and clientele communication.
- Keep detailed client/customer books in order to provide luxury level customer experience and satisfaction.
- Main point of contact for all studio walk-ins, help manage communication on company phone and assist with direct sales, appointments and events.
- Organize client appointment scheduling, set up, breakdown and product pulls
- Take pride in maintaining a beautiful, tidy and well-organized studio environment by maintaining stock of studio supplies & coordinating with cleaners.
- Manage and track deliveries, pick-ups, couriers, shipments to and from the studio as well as from factories, 3PL warehouse
- Field, coordinate, pack, ship and track press pulls & VIP clients, including approvals from manager and return of product
- Manage samples including receiving, inventory, repairs and cleaning.
- Prepare all operational materials for production and warehousing, including barcode printing, polybag supply, creation of documents for WMS
- Assist wholesale team with set up, packing & preparation for meetings.
- Assist in photoshoot logistics (coordination, occasional payments, styling returns + pre shoot preparations) /Produce photoshoots creating call sheets etc.
- Maintain press database including contact details, press clippings, notes for future reference
- Assist Creative Director & Founder in organizing and managing schedule, including take care of logistical and operation details including: reservations, gifting, errands and research.
REQUIREMENTS
- Car & valid driver's license.
- 3-5+ years of work experience preferably in an operations or logistics role in retail
- Proficient in Google Suite and Microsoft Office + Excel is a must!
- Tech Savvy.
- Calm under pressure, willing to be 'hands on' to get the job done.
- Highly organized, flexible with excellent attention to detail.
- Excels in time and task priority management
- Strong email communication
- Positive attitude
- Process oriented and proactive.
- Desire to join a small, fun, hardworking team at an ambitious company.
DESIRABLES
- Shopify Experience.
- WMS or 3PL Management Experience
- Personable, Friendly, Community Builder
- Luxury Sales Associate Experience.
- Adobe, Photoshop & Illustrator proficient
COMPENSATION
DOE
*Email CV and cover letter to careers@calledelmar.us*