The BPO Technician performs various back office and administrative duties for internal and external stakeholders across a multitude of sectors: Renewables, Real Estate, Oil and Gas, Right of Way, Utilities, etc. Such duties may include communications; data, file, and records management; document generation; analysis; reporting; and more.
Essential Duties/Responsibilities:
Uphold Western Land Services' Core values in all aspects of work.
File scanning and organization.
Create and execute mail merges.
Research landowner, county, and courthouse information.
Prepare, package and mail documents, payments, and other project related materials.
Perform data and document quality control measures.
Confirming accuracy of project related documents and reports.
Perform owner relations support by fielding phone calls from landowners, clients, and other stakeholders to ensure customer satisfaction and project success.
Participate in regular team and company meetings.
Issuing payments and invoices.
Recording documents, ensuring they meet necessary client, county, and state standards.
Prepare and maintain reports for project tracking efforts.
Maintain confidential source data within various database(s) to meet business needs.
Build strong internal and cross-functional relationships with key stakeholders to identify communication gaps and develop solutions.
Other related duties as assigned.
Required Skills/Abilities:
Read and write in English.
High level of professionalism and ethical standards.
Strong attention to detail.
Strong organizational skills.
Ability to follow verbal and written instructions.
Familiarity with basic Microsoft Office software including Outlook, Word, and Excel.
Strong typing and data entry skills with minimal errors.
Motivated with ability to flex to rapidly changing priorities.
Ability to prioritize and organize work in order to meet project deadlines.
Excellent communication and critical thinking skills.
Communicate verbally with staff members and/or customers.
Retrieve, read, and interpret information from technical sources.
Education and Experience:
High School diploma, or equivalent.
Some college a plus.
1-5 years of professional office experience required.