Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully-tailored solutions.
We believe the way we work is just as important as the work we do, and we are guided by our core values of respect, honesty, trust and professionalism.
Aspen is a great place to develop your career offering an exciting and challenging environment where achievement is rewarded.
The Role
The Senior Business & Operations Analyst supports and contributes hands on to the development of a process excellence strategy and deployment roadmap that meets the desired outcomes of the organization. The role will be key in developing and nurturing strong partnerships to understand specific business issues and priorities to effectively integrate standards and continuous improvement into their core processes. This role will also partner with Business Functional areas to translate strategy into project initiatives, detailed requirements, and actions that drive process excellence and efficiencies. This role also plays a lead role understanding and documenting system designs, requirements, and improvements needed to drive the strategic vision. This role also acts as a lead for special projects and business development opportunities.
Key Accountabilities • Collaborates, supports the preparation and implementation of the operational team plans to ensure these are in line with wider business strategy and reflect key priorities. • Help facilitate and plan process review and optimization sessions and workshops. • Assist with preparing weekly/monthly/annual results and performance reporting. • Help manage the work intake process and solution roadmap for the Policy Services department. • Maintain analysis and business requirement documentation for US Operations projects. • Support ad-hoc projects/requests that come in from US Operations Leadership. • Support the delivery of a Process Optimization effort with specific responsibility of initiatives and continuous improvement practices and routines. • Develop and nurture strong partnerships to understand specific business issues and priorities to effectively integrate continuous improvement into their organization. • Use a standard set of Process excellence/Problem Solving tools and analyses to develop insight, solutions and drive the consistent use of standards in the delivery of Value Stream or Function. • Contributes to the consistent and successful delivery of agreed standard work. • Support training and problem-solving workshops with senior managers & teams. • Perform financial and operational analysis to recommend appropriate actions to improve productivity and the optimization of resources. • May act as a project manager or test lead on some projects. • Participate in business process modeling sessions, acting as a documentarian, co-facilitator, facilitator, or subject matter expert in sketch sessions. • Contribute to user reference, training, and testing materials by providing requirements and process context. • Work with end-users to document business processes, cost/benefit analysis presentations, and documentation including analysis of the impact on existing systems and procedures. • Participate in business process management efforts to drive, develop, collect, and monitor data quality. • Analyze metrics and make recommendations to leadership identifying opportunities and solutions for improvement. • Ensure data and reporting needs are satisfied. • Actively and collaboratively drive business engagement and group sessions acting as SME for key systems. • Benchmarking of delivery to plan objectives. • Management team feedback. • Alignment, and engagement of team to tactical goals. • Relevancy, accuracy and timeliness of contribution/advice. • Priorities aligned to tactical and wider strategic plans. • Positive stakeholder feedback.
Skills & Experience • 5+ years of experience as a process excellence team member with demonstrated success in contributing to transformational change. • Experience in the financial services or insurance industries and an understanding of operational management practices(preferred) • Lean or similar certification, or experience implementing continuous improvement principles in service environments/organizations (e.g., Business Agility, Lean management techniques, Six Sigma certification, etc.) • Experience translating business requirements to technical teams. • Experience with industry standard process mapping technologies • Bachelor's degree in risk management, Accounting, Insurance, Finance, Business or other related fields. • MBA degree preferred. • Strong knowledge of the Insurance Industry. • High level understanding of admitted state regulations. • Sound knowledge of problem analysis, structure analysis, and process optimization techniques • Strong understanding of underlying needs of the business and how own role contributes to these. • Business and financial awareness of the impact of Service Levels and any associated failures • Communicate schedules, priorities, and status to all levels in the company. • Excellent written and verbal communication skills. • Leader with strong work ethic, accountability, timely follow-up, team and detail oriented with high energy who strives for excellence. • Customer service and relationship building skills. • Ability and comfort level in researching inquiries and emerging issues, including regulations, industry practices and new technologies. • Highly proficient in Microsoft Office such as Excel and Power Point creation for executive audience • Proactive with ability to collaborate and work as part of a team - making informed decisions in a fast-paced environment. • Effective time management skills with the ability to manage priorities to meet firm deadlines and multi-task. • Strong analytical and problem-solving skills. • A change agent, excellent at managing change both at an organizational level and at an individual level. • Expert level process mapping skills required.
At Aspen we know that having a diverse and inclusive workforce is good for our people, good for our business and good for the environments in which we operate. We therefore welcome applications from people which allows us to draw on diverse cultures, perspectives, skills and experiences.