The Administrative Assistant is responsible for providing administrative support for the daily operations of the Spider Service Center. This position will coordinate all interactions with operations on orders inbound and outbound and assist with all the Branch Administrative needs. This position has heavy contact with Spider's elevator market customers.
The ideal candidate must make independent decisions daily, addressing the best way to handle specific tasks. Must collaborate with other departments on a regular basis to provide solutions. Must be very organized to complete transactions and to complete tasks. Must have strong communication and negotiation skills. Be customer oriented and be able to work independently and as a team. Must have knowledge of inventory tracking, coordination of equipment moves and transfers as assigned by the Spider Service Center Manager.
ESSENTIAL FUNCTIONS:
This role is expected to:
Manage the specific Customer E-mail traffic and all tasks that come from internal and external customers through the e-mail address.
Manage optimal use of shipping and logistics network.
Communicate inbound and outbound equipment transactions with management and employees.
Maintain historical records consisting of maintenance, inbound and outbound shipments and inventory management documentation in JDE and Docuware
Manage data in JDE ERP System.
Assist the branch and Customer Service teams to properly maintain inventory records for all customer transactions
Communicate between Corporate and service center office as required by local management
Manage all inventory and transaction reports with support from Service Center Manager
Perform any other tasks or duties as assigned or directed by management.
This position reports directly to the Customer Service Director.
QUALIFICATIONS:
EDUCATION AND WORK EXPERIENCE: • High school and minimum 2 year accounting or business related degree. • Minimum 3 to 5 years of business operations support experience as administrative assistant. • Previous experience providing external and internal customer service support.
KNOWLEDGE AND SKILLS: • Excellent organizational skills. • Excellent phone presence and customer service skills. • Good verbal and written communication skills. • History of inventory management. • Demonstrates initiative and independent problem solving. • Computer proficiency in Microsoft Office Suite. • Must have experience creating and maintaining complex spreadsheets, and experience creating pivot tables. • Ability to participate and cooperate in a team-oriented environment. • Experience with ERP or MRP systems. • Proficiency in JD Edwards (JDE) preferred. • Ability to work effectively with all levels of employees and management.