Work fluidly through processes including Verification, Customer & Data Entry, Order Processing, and the tasks attached to these, with high attention to detail. Ability to move quickly through our systems, interfacing with customers over the phone and completing all required tasks. Keep up with sales' pace as a Business Support Specialist by confirming orders with customers, order processing, and follow-up, including a high volume of email and phone calls throughout the day.
Responsibilities:
Speak directly with customers to confirm the accuracy and completeness of all orders.
Confirm customers' understanding of our company policies and recommendations.
Follow up with the customer as needed throughout the order process.
Document customer interaction and make notations to customer records within the appropriate system.
Customer entry & order processing across multiple software systems.
Customer account review and correction/adjusting upon request.
Handle order inquiries from account executives, managers, and customers.
Maintain current review of incoming emails.
Ensuring Tasks Assigned are completed before leaving for the day.
Qualifications:
Proficient typing (at least 50 wpm)
Strong communication skills (verbal and written)
Positive Attitude
Team Player
Customer service: 1 year (Required)
Call center: 1 year (Required)
Skills
Exceptional computer skills including ease of toggling between multiple systems to complete tasks promptly.
Ability to focus and multi-task with competing distractions in a fast-paced environment.
Excellent reading and interpretation skills.
Adhere to the work schedule provided.
Ability to memorize, recall, or research answers quickly.
Excellent voice and phone etiquette.
Strong attention to detail while maintaining focus on overall quality and accuracy.
Excellent listening skills
Works well with others in a team environment.
Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
Answer and manage incoming calls and emails.
Strong interpersonal and communication skills (written & verbal).