Essential Responsibilities: • Assist the branch manager in the management of the branch personnel, oversee operational activities and provide technical support to all personnel in operational issues and policies. • Support Lenders of the Commercial and Corporate Department. • Implement and monitor Standard Operating Procedures (SOP), to ensure transactions are processed in compliance with federal regulations. • Coordinate customer service duties for proper completion of all assignments. • Establish and help attain internal performance objectives for branch office business volume, deposits, loan portfolios, and quality of audit reports. • Open/sell Bank products, including Checking, Savings, CDs, IRAs, safe deposit boxes, wire transfers, etc. • Service customer needs, including direct deposit set up, answering questions, provide account records/information. • Handle customer problems and complaints; counsel customers with special problems or in disagreement with institution or its branch policies and procedures. • Prepare presentations for prospect clients to support the Commercial and Corporate Banking Team • Provide and maintain a professional, business-like atmosphere within the branch office.
Interpersonal Communication: • Good interaction with customers and Bank employees. • Positive attitude as a team player.
Education, Experience, Skills and Abilities Required: • Good understanding of financial institution operations, products, and services. • Minimum three years of experience in Branch operations. • Effective human relations and communication skills. • Understanding of laws, rules, and regulations affecting the banking operations industry. • Attention to detail. • Good written, reading, mathematical, analytical, supervisory, computer and communication skills. • Proven leadership and organizational skills. • Participation in community events. • Ability to handle pressure. • Ability to handle multiple priorities in a fast-paced environment. • Flexibility on working schedule, as in any other branch location.