Call Center Representative
at Russell Tobin
in
East Syracuse,
New York
Posted in Other 13 days ago.
Type: full-time
Job Description:
Position - Call Centre Representative
Location - East Syracuse, NY
Rate - $16 - $17/hour.
Position Type - Contract to hire.
Responsibilities
• Dealer referrals-getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer
• Our number one goal is to get the homeowner connected with the dealer
• Provide customers with warranty information
• Product comparison
• Dealer referrals to distributors
• Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
• Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives
• Agents are also responsible for triage of remote access or wifi capable products such as thermostats. Identify
Requirements:
• Microsoft Office proficient
• Type 35-45 words per minute
• Excellent verbal and written communication skills
Shift
Schedule is Monday to Friday, 8am - 5pm