As the Director of Operations at Living The Dream, you will be the linchpin ensuring that our guests receive an unprecedented and consistent 5-star experience across all our properties. Your leadership and expertise will facilitate seamless operation and collaboration between different teams, maintaining the highest standards of hospitality and property management. Your proactive approach will be instrumental in identifying and mitigating issues, developing effective processes, and fostering a culture of excellence.
Responsibilities
Guest Experience and Property Management
Manage a cohesive team of employees and subcontractors dedicated to delivering an exceptional guest experience.
Assume the leading role in pre and post-stay inspections, ensuring the immaculate condition of each property before guest arrival and after departure.
Promptly address and resolve any guest-related issues, aiming to exceed guest expectations at every step.
Oversee the supply inventory, ensuring the consistent availability of essential supplies across all properties.
Process Optimization and Team Collaboration
Work in tandem with various departments including Business Development and Accounting to streamline operations and achieve organizational goals.
Continuously analyze and optimize onboarding and offboarding processes, making necessary adjustments to enhance efficiency and guest satisfaction.
Spearhead additional operations and customer service projects as required, contributing to the overall improvement of our service offerings.
Industry Knowledge and Representation
Stay updated with the latest trends and standards in the hospitality industry, leveraging insights to keep Living The Dream at the forefront of the sector.
Represent Living The Dream as an ambassador, fostering strong relationships with both internal and external stakeholders.
Qualifications
A minimum of 5-7 years' experience in property management or a related field, with a proven track record of managing teams and subcontractors.
Solid background in the hospitality sector, with substantial experience in crafting and implementing procedures and systems across departments to facilitate seamless workflows.
Proficiency in using Property Management Systems (PMS) such as Doorloop, Guesty, Appfolio, or Yardi.
Demonstrated ability to create and implement Standard Operating Procedures (SOPs) across various departments to ensure a seamless workflow and standardized service delivery.
A proactive approach with a willingness to immerse and learn, combined with the ability to communicate knowledge gaps honestly.
Exceptional verbal and written communication skills, along with a positive attitude and passion for proactive and intelligent work.
Demonstrated capability to manage multiple priorities in a dynamic environment, coupled with a strong inclination for action and initiative.
Proficiency with PC or Mac systems, Microsoft Office, and familiarity with customer service ticket systems.
Reliable transportation with a valid driver's license, and a willingness to travel regularly for inspections and meetings.
Physical capability to lift and move objects as required.
A Bachelor's degree in business administration or a related field is preferred but not mandatory.
Location
The Director of Operations will be primarily based in our office near West Hollywood, with frequent visits to our properties located in Los Angeles, Beverly Hills & Malibu.
About Us
Living The Dream stands as luxury and comfort in the rental property landscape. Owning over fifty premier estates and villas situated in the most sought-after locations including Beverly Hills, Malibu, and West Hollywood, we specialize in offering both short and long-term rental solutions. Beyond rentals, few of our properties serve as exquisite venues for weddings, conferences, and other events. Our full-service approach integrates 24/7 concierge services, ensuring our guests enjoy a splendid and unparalleled stay with us.
Join us in weaving dreams into reality, crafting experiences that resonate with luxury, comfort, and unmatched hospitality. Your journey towards 'Living The Dream' begins here.