Job Description:
Job Title: Claims Manager
Location: Greenville, SC - Onsite 5x per week
Annual Salary: $80k-$85k + 10% annual bonus
Job Responsibilities:
- Supervises a team of Claims Adjusters to ensure that claims are being administered properly within department and underwriter guidelines.
- Monitors call volume and productivity to ensure proper balance, consistency, and quality control within the department.
- Provides back up to adjusters at times of peak volume.
- Works directly with customers, dealers, and agents to help resolve complex claim issues.
- Offers internal support within the department and other areas of the company; including support to adjusters through continued training and guidance.
- Train adjusters to ensure claims are administered properly.
- Monitor Call Metrics to ensure departmental metrics are achieved.
- May perform other related duties and responsibilities as assigned and/or required.
Job Requirements:
- 5+ years' experience in supervision, call center and office environment
- Experience within Automotive Service Industry
- Must be proficient in Windows and Microsoft Office Products
- Excellent team leadership experience
- Problem solving skills with a proactive attitude at all times
- Ability to manage staff, headcount, and budgets