The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Position Summary
Retail Operations Specialist (ROS) will serve as informational conduit between retail operations, clients/Retail Client Services Manager (RCSM) and the local markets. ROS will provide analytical support and direction to retail management by synthesizing upstream information and creating actionable reporting and prioritization for the field. Reports to Director of Retail Operations.
Essential Job Duties and Responsibilities
Execution
Objectives - Ensure compliance in regard to distribution, new item speed to shelf and all other pertinent client objectives.
Pre Audit Planning - Facilitate client retail visits/audits in assigned region.
Routing/Store Routing Maintenance (SRM) - Responsible for oversight of routing execution and SRM process.
Perform RCSM responsibilities for regional clients (if applicable).
Review and approve all cycle activities.
Gatekeeper of ARTS data (surveys, notes, doc locker, etc.).
Tracking
Post Audit - Consolidate retail audits and provide feedback/follow up for actions needed to Manager Retail Operations (ROM)s and Director Retail Operations (DRO)s.
Onboarding - Gatekeeper of 30/60/90 day feedback. Track new hires productivity/results and provide feedback to DROs/ROMs
Core Roster - Work with Retail Supervisor team to ensure accuracy.
Training/Staffing
TA/TR - Serve as single point of contact with Talent Acquisition (TA)/Total Rewards (TR) in regards to hiring and onboarding process. Assist with requisition and approval process
Training - Facilitate and enhance training process for retail operations / direct retail teams (DRT). Work with DRT teams to identify "best in class" training materials and help cascade through Core DRO geographies. Create and maintain a tracking mechanism for cross training RSMs.
Communication
Client/BDM Teams - Compile and consolidate information flow from client/BDM teams.
Priorities - Main communicator (written & oral) of cycle priorities, promotional activities and special projects to Retail Management Team.
Field Intelligence - Relate findings to headquarter team and client as deducted from retail and/or field contacts and retail meeting feedback.
Supervisory Responsibilities
Direct Reports
This position does not have supervisory responsibilities for direct reports
Indirect Reports
May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements
Travel and Driving are essential duties and function of this job
Travel up to 20%
Minimum Qualifications
Education Level: (Required) Associate's Degree or equivalent experience
(Preferred) Bachelor's Degree or equivalent experience
Field of Study/Area of Experience: Business Management
1-3 years of experience in Route based retail operations
4+ years of applicable work experience
2+ years of supervisor experience preferred
Skills, Knowledge and Abilities
Ability to understand complex demands of a decentralized organization and meet challenging time lines.
Strong functional experience in retail management.
Expert level on iPAD/ARTS functionality.
Solid understanding of Excel capabilities (Pivot table, Vlookup, etc.).
Displays the ability to achieve desired results through others with positive, energetic and enthusiastic communication.
Demonstrates commitment to meeting or exceeding customer expectations, effectively solicits and responds to the needs of the customer both external and internal.
Works cooperatively with others toward common group objectives, demonstrates respect for the ideas and contributions of other team members, cultivates positive relationships with other associates, and provides assistance and support to others.
Microsoft Office Suite
Customer/Client specific applications
Excellent written communication and verbal communication skills
Strong prioritization skills
Analytical and research Skills
Well-organized, detail-oriented, and able to handle a fast-paced work environment
Track record of building and maintaining customer/client relationships
Flexible and adaptable, able to change and alter according to changes in projects or business environment
Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadline
Environmental & Physical Requirements
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
Additional Information Regarding The Company Job Duties and Job Descriptions
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.