Technical Key Account Manager at SGS North America Inc. in Suwanee, Georgia

Job Description:

Company Description



We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.



Job Description




Summary



Serve as the key liaison between brand, supplier and the internal SGS global support team. Combines knowledge of scientific, regulatory and business issues to provide services that enable our clients to develop, manufacture and sell products that comply with applicable legislation and standards.



Job Functions




Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Generate opportunities for revenue growth within accounts consistent with SGS strategic key account initiatives.


• Ensure the alignment and integration of services and operational deliveries in sales strategies for new and assigned strategic accounts.


• Work in conjunction with operations and other client services staff to achieve client deliverables.


• Serve as the key liaison between Client, supplier and the internal SGS global support team.


• Cultivate and expand Client relationships; close leads and support account sales strategies and goals developed with team.


• Responsible for building effective and professional relationships and close cooperation with key internal customer support teams including Client Services, Global, Technical and Operational teams


• Meet assigned account and team revenue goals and key performance indicators (KPIs) as defined by management.


• Develop product safety and quality specifications to capture regulatory and industry standards requirements for various consumer products across Connectivity & Products business units.


• Provides hands on training to client services staff for product assessment to determine the applicable regulatory and quality compliance needs.


• Conducts regulatory and standards training sessions for all levels of staff to build and impact their technical capabilities in terms of product safety and quality testing and inspection.


• Work effectively with team and operations to deliver client expectations effectively and efficiently to grow account share according to strategic account management plan


• Develop, communicate, and maintain all program documentation:


• Work Instructions


• SOP's

Qualifications




Education and Experience




Required

• Bachelors degree or higher in in Analytical Sciences, Engineering, or other science field AND


• 5 years of relevant experience in multinational organization in the professional services industry.

Preferred:

• 2 years experience in the industry for the relevant business unit

Knowledge / Skills / Abilities

• Language Skills: English, Advanced required, Other language skills are a plus


• Mathematical Skills: Intermediate level required


• Reasoning Skills/Abilities: Advanced level required


• Computer Skills: - Proficient in Microsoft suite (Word, Excel, Access, Power Point, and Outlook) required. Computer literacy (creating, filing, saving/uploading, searching, backup, etc.).


• Onsite presence required during normal business hours. Outmost professional behavior; position is based at Client's headquarters.


• International business exposure in imported consumer products desired.


• Persuasive, diplomatic, but always to the point and a strong ability to sell a concept.


• Hands-on, self-driven, open-minded, results oriented proactive team player.


• Proven problem-solving abilities.


• Willing and able to interact with Client on a regular basis including face-to-face meetings


• Ability to work well independently and adapt quickly to a dynamic environment.


• Ability to multitask, detail oriented with a keen sense of urgency.


• Ability to complete projects and assignments on a timely basis.


• Willing and able to work in a global network operating in various time zones.

Skills/Competencies:

• Ability to establish effective working and team relationships with internal and external staff in a collaborative manner


• Highly motivated, dependable, and detail oriented.


• Strong communication, organizational and follow up skills.


• Creative thinking skills to develop innovative solutions to solve customer requirements and expectations


• Ability to interface with supply chain senior managers and other customer structures.


• Capable of building trust, value others and communicate effectively.


• Customer focused, high integrity, excellent work ethic.

Travel

• Travels up to 50% of time.

Equipment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

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