Job Description:
Title: Operations Support Specialist
Location: Hermiston, OR
About Lamb Weston
We love making fries almost as much as you like eating them! Since the 1950's, Lamb Weston has inspired customers with food they love, trust, and share with families and friends. As a leading global manufacturer of quality frozen potato products with over 9,000+ team members around the world, it's our business to see the possibilities in potatoes and people.
We are looking for team members with an appetite for a challenge! People who are hungry to join a winning team and help us make a difference in the world. When you join Lamb Weston, you join a community with a strong support network and training programs designed to nurture, inspire, and help you grow.
We are driven by a relentless pursuit of results and by people who think creatively and embrace our values of: Integrity, Teamwork, Inclusion, Drive for Results, and Empowerment. Exactly what you'd expect from the most inventive potato company in the world!
Join Lamb Weston! We bring the world together with our fries.
Job Description Summary
The Operations Support Specialist is responsible for resolving employee issues and problems that are presented to the department through our various channels, including phone, web, and email. Incumbent will resolve issues and problems that are reported directly by the employees, and will also be responsible for resolving time-sensitive issues being reported. Issues that will be resolved include, but may not be limited to: general employee issues or complaints, scheduling, initiating leaves of absences, troubleshooting computer programs (KIOSK), time and attendance and other administrative duties.
Job Description
- Assist with various HR job functions including but not limited to:
- Reviewing and preparing the employee schedules and replacing call-ins
- Answering phones, emails, radio
- Issuing Personal Protective Equipment
- Answering employee questions
- Updating attendance program and routing disciplinary forms
- Review timekeeping system regarding hours worked by employees
- Process vacation requests, PTO, and leaves of absence
- Assist employees with initiating the FMLA/OFLA process
- Being a CHAMPION on enforcing Lamb Weston policies
Basic & Preferred Qualifications
This position requires general office experience, excellent interpersonal, organizational and problem-solving skills. A strong work ethic and employment history is highly desired. The incumbent must be self-motivated, organized, punctual, and accurate.
The following are required but not limited to:
- High degree of customer service orientation a must.
- Strong verbal and written communication skills a must, both in communicating directly with employees and plant management.
- Experience in troubleshooting computer hardware and software problems.
- Flexibility in working hours.
- Ability to work in a high volume call environment.
Education
- General office experience or training is required. On the job training will be provided and validated in accordance with skills training and evaluations.
- High school diploma or general education degree (GED) required.
- Associates degree preferred.
- Administrative work experience in a Human Resources department preferred.
Competencies
- Must have basic reading and writing skills.
- Basic computer skills.
- Strong PC skills to include Microsoft Office: Word, Power Point, and Excel.
Industry-Competitive Benefits
Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive. Some of the most attractive elements of our benefit programs include:
- Health Insurance Benefits - Medical, Dental, Vision
- Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
- Well-being programs including companywide events and a wellness incentive program
- Paid Time Off
- Financial Wellness - Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
- Family-Friendly Employee events
- Employee Assistance Program services - mental health and other concierge type services
Benefits may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements.
Job Requisition ID: Req-234633
Time Type: Full time
Anticipated Close Date: 06/16/2024
In compliance with applicable state and local laws, Lamb Weston has opted to include a reasonable estimate of the compensation for this role. This compensation is specific to this position and takes into account a number of variables. Actual compensation may be higher or lower in the range posted based on various factors, including, but not limited to, job duties, experience and expertise. A candidate's work location could also impact the actual compensation being outside of the range to reflect local cost of labor. A reasonable annual estimate of the range for this role based on the variables previously mentioned is: $39,050.00 - $58,580.00
Lamb Weston is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law
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