Senior Applications Engineer at Baltimore Aircoil Company in Jessup, Maryland

Job Description:

POSITION PURPOSE

The Senior Applications Engineer is responsible for providing timely and accurate expertise in the selection, application, operation, and competitive positioning of BAC products to sales representatives, house accounts, global BAC plants, joint ventures, licensees, and direct customers to meet and exceed the customer’s expectations.  The Senior Applications Engineer is also responsible for providing accurate and profitable product customization quotes to BAC Representatives to enhance their ability to sell BAC products.

KNOWLEDGE & SKILLS

• Bachelor of Science Degree in Engineering


• 5-10 years of experience in the HVAC industry in applications or inside sales with a demonstrated ability to pursue and close opportunities


• Strong mechanical and technical aptitude to develop an in-depth knowledge of BAC’s extensive product offering


• Strong team player orientation required to provide customer satisfaction in a dynamic environment, with a customer-focused (internal and external), “can-do”, professional demeanor, and sense of urgency


• Strong customer service skills, orientation to team development and the ability to support sales staff and gain their cooperation and respect are required


• Ability to resolve complex problems accurately and in a timely manner


• Strong attention to detail, and customer solution focused


• Requires excellent written communication and phone skills, flexibility in handling a wide range of tasks, and effective interpersonal and presentation skills


• Proficient in the use of office software programs including Word, Excel, PowerPoint, Access, PeopleSoft and Lotus Notes

Reporting to the Manager, Advanced Applications, the Senior Applications Engineer provides expertise in the selection, application, customization, operation and competitive positioning of BAC products to sales representatives, house accounts, global BAC plants, joint ventures, licensees, and direct customers through oral and written communication, in a timely and accurate manner while focusing on customer satisfaction and exceeding customer expectations.  This position will have interaction with all departments at Corporate Headquarters and the North American manufacturing plants.

PRINCIPAL ACCOUNTABILITIES

• Provide technical applications support, sales support, and customization quotes to BAC Representatives worldwide through oral and written communication in a timely and accurate fashion


• Provide BAC Representatives with equipment selections, competitive product strategy, and systems knowledge


• Assist in the development of sales strategies, product positioning, and competitive tactics


• Primary point of contact when handling most complex customer demands.


• Review product features and current market pricing to identify greatest opportunity for margin.


• Project Manager for complex projects that contributes to department growth.


• Develop internal and external training material


• Interact with all departments at BAC (Marketing, Customer Service, Manufacturing, Engineering, Warranty Services, Sales, Credit) to support quotations and orders

• Demonstrate and quantify opportunity pipeline growth and prepare forecasts


• Organize data and tools to improve the Product Applications process – work with Engineering and Customer Service to improve order flow and processing of product customizations


• Assist Warranty Services in troubleshooting problems with installed equipment


• Prepare and present technical presentations and training to department team members, sales representatives, and customers as required

• To develop and manage opportunities, regular travel is required to representative offices, consulting engineer offices, project sites, manufacturing facilities, etc.


• Travel up to 40%

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and walk up to 50% of the time.  Working conditions include those of an office and plant environment. This is a normal manufacturing environment, with normal hazards associated with metal working equipment. This position requires occasional lifting of up to 30 lbs, and travel up to 40% of the time.