Practice Manager- REI/ IVF at Massachusetts General Hospital(MGH) in Boston, Massachusetts

Job Description:

GENERAL SUMMARY/ OVERVIEW STATEMENT:



The Practice Manager, under the supervision of the Senior Administrative Director, works collaboratively with department and site leadership to oversee the day-to-day operations of the practice. As an effective leader, the Practice Manager must be a skillful communicator with strong conflict-resolutions skills.


The Practice Manager has direct supervision of the administrative and financial staff, manages daily operations and provides cross coverage as needed.



PRINCIPAL DUTIES AND RESPONSIBILITIES:



Responsible for directing, supervising and coordinating staff and operations of the practice in order to provide quality, cost-effective care


Actively manages daily operations of the practice and coordinates work activities of all non-clinical staff


Ensures office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care


Form collaborative relationship with nursing manager to evaluate and recommend efficient staffing model for both clinical and non-clinical staff


Facilitating, encouraging, and participating in quality improvement efforts alongside team members and patients; includes collaborating with department leadership, creating quality improvement processes and developing appropriate meeting structure


Communicates clearly and effectively with team members and stakeholders to ensure forward progress of the practice goals; includes making recommendations during regular department meetings and providing written business reports as requested


Participates in business development projects: includes recommending/coordinating outreach activities, allocating resources effectively, and creating budget recommendations


Establishes processes that provide the team flexibility to provide patient care as effectively as possible; includes working with practice leadership to develop schedules that allow for patient flow, identifying needed resources, maintain appropriate staffing levels and hiring staff as required.


Fosters a positive environment and provides actionable feedback to staff; includes timely completion of annual performance reviews, teaching and coaching staff as needed


Evaluates, develops and implements administrative systems and procedures designed to maximize administrative efficiencies; includes implementing new technologies that support the department.


Supports professional development amongst staff; includes coordinating educational training sessions within the department, encouraging participation in hospital wide training and external training opportunities. Organizes and supervises mandatory training defined by the hospital (e.g. JC, DPH, HIPAA)


Creates positive professional relationships with other leaders in the organization; includes attending department wide leadership meetings, participating in organization-wide committee's and networking with leaders across the system


Monitors patient billing activity to ensure compliance with revenue procedures. Supervises the Front Desk staff to monitor compliance with PACE Best Practice policies; collaborates with the PO or GH Revenue Control to monitor patient billing activity throughout the Revenue Cycle.



Customer Service Responsibilities:




Conveys Compassion: Demonstrates awareness and shows sensitivity to others' needs.



Respectful of Others: Considers others' viewpoints and treats others with honesty, fairness and integrity. Speaks highly of the capabilities of the hospital and its staff.



Attentive to Others: Actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services.



Collaborates with Others: Maintains cooperative working relationships and builds team identity. Promotes a friendly, cooperative climate within the department and hospital setting.



Accountable for Actions: Establishes a high degree of trust and credibility with others. Evokes confidence in character, abilities and truthfulness. Demonstrates efforts to succeed and excel. Guards patient privacy.



Informative: Proactively shares information with others.



Adaptable to Others: Manages multiple demands, shifting priorities and rapid change. Adapts plans, behavior or approaches to fit major change situations.



Acts Professionally: Builds trust through reliability and authenticity. Demonstrates results-oriented behavior. Develops constructive, cooperative relationships with others.



Emotionally Self Aware: Understands the implications of own emotions and manages appropriately.



Safety: Is aware of and adheres to safety measures for both patient and staff.



Qualifications

QUALIFICATIONS:



Bachelor's Degree in Health Care or Business Administration Required


Minimum of 3-5 years of healthcare experience


Minimum of 2 years supervisory experience managing a diverse workforce



SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:



Demonstrated ability to be flexible, highly organized and thoughtful, in a fast paced, complex teaching hospital environment


Demonstrated effective analytical and creative problem solver, which will support sound decision-making


Demonstrated good computer skills and knowledge of office practice applications


Demonstrated strong organizational skills


Demonstrated high degree of initiative and independent judgement



WORKING CONDITIONS:



Outpatient office setting



SUPERVISORY RESPONSIBILITY:


Directly supervises practice support staff.



EEO Statement

Massachusetts GeneralHospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, wechoose to lead. Applications from protected veterans and individuals withdisabilities are strongly encouraged.