Aftercare Coordinator at DCI Donor Services in Nashville, Tennessee

Job Description:

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are looking for an Aftercare Coordinator to facilitate connect with donor families in a caring and professional manner. Someone with experience in bereavement services, counseling, or social work would be an excellent addition to the team!

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Tennessee Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life.

We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

• Assesses donor families’ need for additional support and offers community resources when needed.
  
• Addresses donor family concerns and complaints and provides feedback to staff to improve processes.
• Facilitates and documents all communication with donor families who request aftercare support and/or follow-up correspondence.
  
• Responds to donor families’ request for recipient follow up information in a timely manner and coordinates with transplant centers to obtain information.
• Maintains compliance with regulatory standards, organizational policies, and protocols.
  
• Assists in organizing activities to recognize both donors and donor families.
  
• Facilitates correspondence and meetings between donor families and recipients.
  
• Performs other duties as assigned.

This position requires a large focus on administrative work and meeting deadlines for communication efforts.

The ideal candidate will have:

• Bachelor’s degree preferred with a focus on human relationships, healthcare, grief such as social work, psychology, or counseling.
  
  
• 3-5 years of experience working with and supporting families.
  
• Working knowledge of computers including Microsoft Office, strong data entry and typing skills required.

We offer a competitive compensation package including:

• Up to 176 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon
  

DCIDS is an EOE/AA employer – M/F/Vet/Disability.

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

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