Posted in Other 13 days ago.
Enrollment Service Representative
Job ID: 270752
Location: Columbus State University
Full/Part Time: Full Time
Regular/Temporary: Regular
About Us
Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.
Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.
Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia where we pride ourselves in the USG Statement of Core Values - Integrity, Excellence, Accountability, and Respect. These values form and guide the daily work of our institution.
CSU's core values - Excellence, Creativity, Engagement, Sustainability, Inclusion, and Servant Leadership make us an institution like no other. Each year, we enroll more than 7,000 students from the Southeast, across the nation, and around the world. Many programs at Columbus State rank high for affordability and value. The university strives to provide all students with an exceptional education that's accessible, affordable, and creative to the core.
Department Information
Enrollment Services
Job Summary
We are looking for a collegiate prospect who can assist prospective and current students and parents with recruitment, admissions, student financial services, and registrar questions. They must communicate with faculty and staff to ensure students' enrollment needs can be addressed efficiently.
Responsibilities
The Enrollment Services Representative position in the Office of Admissions assists students and parents by answering any questions regarding recruitment, financial aid, admissions, or registrar. Assisting the enrollment staff and various enrollment departments within the Enrollment Management Division. An Enrollment Service Representative main responsibilities are taking phone calls, providing the maximum level of customer service, and staying abreast of new program requirements, federal financial aid changes, and all ongoing at the university. Processing some enrollment documents. You will perform callbacks to students throughout the day while logging incoming call descriptions and solutions.
Required Qualifications
Minimum qualifications include an Associate's or a Bachelor's degree with at least two years of experience in a customer service-driven field or a combination of education and experience. Experience in customer service and general office functions. Good interpersonal, nonverbal, written, and oral communication skills. Ability to use critical thinking skills to find the answers to questions. Ability to multi-task between taking calls & using computer functions simultaneously.
Preferred Qualifications
Preferred qualifications include bachelor's degree, knowledge of admissions, financial aid, registrar, student accounts, and call center experience.
Proposed Salary
The proposed annual salary range for this position is $34,868- $37,852 and includes full benefits.
Knowledge, Skills, & Abilities
Knowledge, Skills, and Abilities include reliability, dependability, confidentially, excellent written and oral communication skills, professional but personable demeanor.
Contact Information
If you have any questions or concerns, please contact Viola Alexander, Director of Admissions, via email at alexander_viola@columbusstate.edu.
Conditions of Employment
All selected candidates are required to submit and successfully pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional requirements may be required based upon specific position duties:
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