Posted in Other 13 days ago.
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Job Responsibilities
Project Management
Partner with functional areas within the school to refine processes, procedures, workflows, and metrics to support the academic and student engagement needs of OAS teams. Ensure regular and clear updates are communicated with stakeholders. Constituents may include: Online, Financial Services (PEFS), Computing and Educational Technology Services (CETS), Office of Diversity, Equity, and Inclusion (ODEI), and Planning | Design | Construction, with the OAS Managing Director and other OAS leadership.
Routinely monitor and evaluate the efficiency and effectiveness of service delivery and the quality of academic services in partnership with the Managing Director, Director of Student Success & Advising, and other team leadership.
Oversee major cross-cutting OAS events, including commencements, student awards ceremonies, and new student orientations. Collaborate closely with event officials at the School and University. Create and implement a mechanism for consistent event evaluation.
Operations Team Management and Development
Manage and guide the development of a robust Operations team, including student records, data analytics, and office management.
Oversee the strategic office management, including decisions on space and technology.
Day-to-day management of vendor relationships and contracts.
Support the professional development of the Operations team members in partnership with the OAS leadership team to support equitable access to professional growth opportunities for the entire OAS staff.
Systems Infrastructure
Incorporate best practices in data privacy, security and knowledge management within OAS
Coordinate with the Director of Advising & Student Success to support a technology strategy that automates and streamlines academic affairs processes; specifically, investigate the leading technologies for ticketing systems, student success CRMs, and project management, and recommend the best path forward to leadership.
Foster a culture of learning across staff and departmental/programmatic partners to incorporate new tools and technologies into workflows.
Coordinate with the Student Success team to build routine data analysis and reporting to inform decisions made by the Student Success team.
Financial Operations
Oversee and/or process a variety of financial transactions and reports; produce, monitor, and reconcile budget statements; research, identify, and resolve discrepancies.
Manage all major office purchases, invoices, and expenses; ensure accurate record-keeping and filing of all financial/purchasing documents and approvals.
Serve as the unit expert on financial policies and practices in partnership with Financial Services (PEFS).
Special Projects
As a member of the Office of Academic Services leadership team, provide support to the Managing Director and other Directors on a variety of high-level projects, initiatives, and strategic planning.
Represent the Operations team in strategic, high-level committees and meetings.
Qualifications
Bachelor's degree and 5-7 years of related experience in higher education working directly with undergraduate and graduate students or an equivalent combination of education and experience.
Demonstrated experience bringing operational excellence to an organization. Takes on new opportunities and challenges with a sense of urgency, providing direction, delegating, and removing obstacles to drive results.
Outstanding people management skills, including experience managing up - i.e., supporting a principal, candidate, organizational leader, and/or board - as well as experience directly supervising, coaching, and mentoring staff.
Strong project management experience, and ability to triage and prioritize activities.
Experience leading teams.
Proficient with Google Workspace, MS Office 365, communication tools (e.g., Slack, Teams), and able to adapt to new tools and technologies.
Demonstrated ability to forge relationships with various internal and external stakeholders within an organization to create collaboration and move strategic projects forward.
The ability to multi-task is essential, as well as the ability to build and manage new programs.
Exceptional writing and analysis skills.
Ability to work independently and as a team member.
Preferred
Master's degree in higher education, organizational behavior, data analytics, or a related field is strongly preferred.
Experience using technology to streamline student communication through ticketing systems, CRM, and/or project management tools such as Asana and Airtable.
Experience working directly with School-level offices such as EOS and University-level offices such as Public Safety is preferred.
Experience using problem-solving skills to identify and document patterns of student academic needs; and to develop strategies and programs to successfully meet those needs, as well as the organizational and planning skills to set work priorities under the pressure of deadlines.
Demonstrated understanding of the diverse student populations in STEM.
Demonstrated ability to design and implement strategic initiatives based on assessment data that improve student success and retention outcomes.
Demonstrated record of personal and professional initiative, flexibility, and excellent oral and written communication skills.
Baker Tilly |
Baker Tilly |
Baker Tilly |