Customer Service Representative (Dispute Resolution) at Equifax Inc. in Atlanta, Georgia

Job Description:

The purpose of this role is to receive, document, review and resolve consumer complaints that come to Equifax through regulatory agency portals. These agencies include the Consumer Financial Protection Bureau (CFPB), Better Business Bureau (BBB), and Attorney General's Offices (AG). This position is responsible for the thorough review of consumer complaints received and all documents submitted. The Regulatory Complaints Representative will ensure that the consumer's concerns, as well as other complaints regarding Equifax products and services are completely and accurately acknowledged, addressed and resolved.

What you'll do:

The Customer Support Representative - will monitor, research, and respond to consumer complaints received through various channels. They will perform with a high degree of accuracy, by thoroughly reviewing consumer complaints and relevant documents to ensure all consumer concerns are properly addressed.

What experience you need:

• High school diploma, GED or equivalent required
• Ability to work with minimum supervision, while maintaining a high level of quality and accuracy
• Previous experience supporting customers via phone, online, chat or in-person
• Excellent verbal and written communication skills
• Strong analytical skills

• Previous customer service or general business experience in a regulated environment
• Be an individual who thrives in a fast-paced environment and is looking for an opportunity to improve the consumer experience with Equifax.
• Previous customer service experience handling consumer complaints and/or escalations
• Solid working knowledge of Google suite applications and technical skills
• Previous Quality assurance experience
• Act with a Customer Satisfaction Champion mindset
• For internal candidates we look for agents trained in Maintenance, Verification Processor, Salesforce, ACRO, Excellent QA scores and time management skills.